I have Town Hall ** and now I can't Access It,now after signing in my supercell I'd it...

GetHuman1471843's customer service issue with Supercell from November 2018

Help with my Supercell issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1471843's own words
I have Town Hall ** and now I can't Access It,now after signing in my supercell I'd it shows as New Village Town Hall * . I again see My Supercell I'd but I tap correct Email But Not Loading My Town Hall ** . Only Loading Town Hall * *I am Very good Trophy Pusher But I can't Play Game *Take Care About My mater And give my village back .*My account information is below*My Username Name Is :-* BAPPA*THE BOSS*experience Lavel :-*** *Clan Name :- Simple Clan jj*Town Hall :-***builder base:- *
GetHuman1471843 did not yet indicate what Supercell should do to make this right.
I have an issue with Supercell too
How GetHuman1471843 fixed the problem
I have Town Hall ** and now I can't Access It,now after signing in my supercell I'd it shows as New Village Town Hall * . I again see My Supercell I'd but I tap correct Email But Not Loading My Town Hall ** . Only Loading Town Hall * *I am Very good Trophy Pusher But I can't Play Game *Take Care About My mater And give my village back .*My account information is below*My Username Name Is :-* BAPPA*THE BOSS*experience Lavel :-*** *Clan Name :- Simple Clan jj*Town Hall :-***builder base:- *
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Supercell

Customer service issue
Reported by GetHuman1471843
Nov 2nd, 2018 - a mon ago
I have an issue with Supercell too
Fixed
GetHuman1471843 shared how to fix
Seen by 1 customer so far
Similar issue to 2619 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder
Timeline
GetHuman1471843 started working on this issue
Nov 2nd 5:08pm
GetHuman1471843 tried contacting Supercell
Nov 2nd 5:08pm
GetHuman1471843 reached Supercell customer support
Nov 2nd 5:08pm
GetHuman1471843 confirmed the issue is fixed. Hooray!
Nov 2nd 5:08pm