Supercell Customer Service Issues

Hello Supercell Support Team, I recently lost access to my village in Clash of Clans. When I tried to log in, I discovered that my account had been compromised. I noticed that my accounts were removed from the friend list by the hacker who accessed my leader account in the clan. I suspect that my account was hacked as I couldn't log in and all my progress was lost. Here are the details of my account for verification: - Player Name: d'assains_boy - Player Tag: #2L2LRVQQG - Player Level XP: [redacted] - Townhall Level: 11 - Builder Hall Level: 5 - All-time Best Trophies: [redacted] - Current Trophies: [redacted] - Clan Name: Assembly Clan - Clan Tag: #P2LR98LV - Clan Level: 13 I kindly request your assistance in recovering my account. If needed, please contact me via email at [redacted]. Thank you for your prompt support.

Hello Supercell, I am Raul Ramirez, a devoted fan of Clash of Clans. I am currently in an internship with Goertek, a VR content developer in Qingdao, China. We collaborate with notable companies like Oculus, Facebook, and Google. As part of my research, I am exploring how companies like Supercell approach VR content creation. I am curious to learn whether Supercell internally develops its VR and AR content or partners with external companies like ours for future endeavors. Any insights or information Supercell can provide on this topic would be greatly appreciated. Best regards, Raul Ramirez. [redacted]

Hello, I am UTKARSH and I reside in the village of DARK BEAST (TH-9). In April [redacted], a player named Rohit joined my clan, GOD'S WILL RISE!, and asked me to take over his account. He provided his email and instructed me to link it to the supercell id, followed by providing the OTP. Initially, I was confused but complied with his request. Afterwards, he pressured me to make him the leader, promising I would regain access to my account. At that time, my other account, Akarsh, was the clan leader. Despite his insistence, I declined to make him the leader, causing him to depart the clan with my village. He deceitfully acquired my account, leaving me unable to access my village. I seek assistance in recovering my account through Google Play sign-in as he manipulated me and seized my progress. As a dedicated COC fan, I am disheartened by this loss and am eager to provide any necessary information to verify my account, DARK BEAST. Your help in this matter is greatly appreciated.

Hello, I am UTKARSH from the village - DARK BEAST (TH-9). In April [redacted], a player named Rohit came to my clan, GOD'S WILL RISE!, and asked me to take over his account. He provided me with his email id, requested me to enter it into the supercell id, and shared the OTP. Initially, I was unsure but followed his instructions. Eventually, he pressured me into making him the leader by promising to return my account. At that time, my other account, Akarsh, was the leader. Sadly, he seized my account, and since then, I have been unable to access my village. I would appreciate assistance in recovering my account through Google Play sign-in. It is disheartening that someone deceived me and took away the fruits of my hard work in Clash of Clans. I am willing to provide all necessary details to confirm ownership of the DARK BEAST account. Your help in this matter would be greatly appreciated.

Hello, I am Alex, also known as AlexDeInvent, and I am hoping to discuss the possibility of retrieving my old Clash Royale account. I used to play the game a while back, and now that I want to get back into it, I am facing some challenges. I used to play on an Android device, but now I have an iPhone 5. Despite trying the help lines, I have been unsuccessful in recovering my account, hence why I am reaching out via email. Here is some information about my old account: - Level 10 player - Creator of the clan "Raged Lumberjak" - Favored the three wizard golem strategy - Last played the game over a year ago - Used to play on an Honor 5X Huawei device - Collaborated on the clan with my step brother, known as AlexTheWat I apologize for not being able to provide my exact XP level, but I believe I have given adequate details for you to assist me. Thank you, Alex

I attempted to recover my asy777 account on Clash of Clans from my secondary account and was subsequently permanently banned. I am unable to remember the email linked to the asy777 account despite trying all my current emails and usual password. Originally played on my Samsung, I now have an iPhone SE. When reaching out from my secondary account, I got banned. I am requesting the restoration of both my Shogun and asy777 accounts and clarification on my ban for supposed account phishing, as I believe there was not enough proof of this. The player tag for the asy777 account is #GC9092UU. Thank you.

While participating in the world tournament under my stats, I unfortunately lost the final battle with only one win. To retrieve my items, there was a [redacted] gem cost. Despite having only won once, I could only claim [redacted] coins. I've dedicated the past two years to the game without spending any money on gems. Inadvertently, when trying to close the pop-up that appeared after clicking the bonus button at the bottom corner, my finger slipped, and I accidentally clicked the [redacted] gem button, depleting my gems. As a dedicated and honest player, this situation has left me disheartened. I kindly request to have my gems restored and the coins deducted instead. Your assistance in resolving this matter would be greatly appreciated.

I lost access to my Brawl Stars account right after the recent update on December 4th, [redacted]. When I tried to update my account, the option wasn't available. Every time I opened the game, it prompted me to update, but then didn't give me the option to do so; instead, it redirected me back to the Google Play store. I tried researching and even uninstalled and reinstalled the game, but nothing worked. I managed to download the update using a different email, but when I logged back in with my original email, all my progress was lost. I had unlocked every brawler except three and made several purchases. I'm hoping Supercell can help recover my account by verifying my information, asking security questions, and providing a link to regain access. Your assistance in this matter would be greatly appreciated.

Hello, my name is Vlad. A few years ago, I created a Clash of Clans account with the username 'Lintygon3.' I believe I used the email '[redacted],' but I am not entirely sure. When I downloaded Clash of Clans again a year ago, I was logged into an account with the username 'baron_man.' Shortly after, it would prompt me to switch to my main account, 'Lintygon3,' which I would confirm and play. However, after redownloading the game a month ago, it did not automatically redirect me to 'Lintygon3' even though that is my account. I tried contacting support, explained the situation, but unfortunately, they permanently banned me for supposed phishing attempts. I am unable to play now. Please assist me in recovering access to my 'Lintygon3' account. Thank you and have a good evening.

Hello, my name is Rafael, and I'm a big fan of Supercell games like Clash of Clans and Clash Royale. I started playing Clash Royale in [redacted] on an Android device but stopped. Recently, I returned on an iOS device only to find that I had lost my account. I tried to recover it by contacting Clash Royale support, providing my username and code, but I couldn't remember my King Level. While waiting for a response, I continued to play on a new account but unexpectedly found myself banned this morning for account phishing attempts. I'm devastated as I enjoy playing with my friends, and I don't even understand what led to the ban. I hope to get my account back. Thanks for your help. And apologies for any English errors, it's not my first language.

I've been playing Clash Royale since it was released. My game time is spread over 3 accounts, all at [redacted] trophies. I started on iOS, then switched to a non-iOS phone, and later got my first account back. However, in the meantime, I made a 3rd account with a friend. I call them our baby accounts. I'm hoping that if I calculate all the cards and wins across my accounts and provide that information, would you be able to merge my accounts? I understand it may be difficult, but I truly love the game. If I had focused all my playtime on one account, I believe I could have reached around [redacted] trophies. With level 10 cards on all accounts, I think I would have progressed to level 12 overall, with level 11 cards and possibly even some level 12 or 13 cards. I feel held back playing on 3 accounts, knowing I should have the card levels to compete.

Please assist in unbanning my account. My account was banned for what was flagged as "racist and hurtful behavior." I believe this was due to my leadership in a clan humorously named "Jew Hunters." The name came about as a jest involving the terms "greedy jew" and "hunter." If the name was deemed offensive, I would have gladly changed it if given a warning. It doesn't seem fair that I'm unable to access the game now, especially when there are many other offensive clan and player names still active. I honestly didn't realize this violated any terms of service. I simply adore playing the game and would like the opportunity to continue without any offensive content. Can the ban on my account please be lifted? I promise not to use any offensive clan names in the future. Thank you for your attention to this matter.

Hello, I am seeking assistance with recovering my account that I lost around two years ago. My username at the time was Beast Mode, and I was associated with the Cat Assassins clan for most of my gameplay. I was a townhall 9, nearly fully upgraded, and reached approximately level [redacted] before losing access to my account. The reason for the loss was due to using a secondhand phone that was already linked to a Google Play email account I did not have the login details for. I have since had a few different phones and now wish to resume playing as my friends are actively engaged in the game. I hope to avoid restarting from scratch, considering this is the second account I have lost over the years. The previous lost account was either level 77 or 79, I can't recall precisely. It would mean a lot to me to recover my progress in the game. Thank you for your assistance in advance.

I've detailed my account issue about being banned without cause. I was trying to recover my other account by reaching out to Supercell using my main email associated with my primary base. However, Supercell mistakenly banned my main email instead of the one I was attempting to retrieve. I have been playing on this email for around 6 years and have all the necessary proof to verify its ownership. I have invested significant time and money into my base and find it unfair to be banned unjustly. I adhere to the rules of Clash of Clans and have never violated the terms. I am reaching out for assistance as I am at a loss for what to do next. Can Supercell provide a warning or grant me another chance? I assure you that I am not repeatedly contacting them just to seek help. If possible, please assist. Email regarding the account issue: [redacted] Thank you for your support.

My main email was recently banned on Clash of Clans without any valid reason. I have been playing the game for almost 6 years now and have invested a lot of time and money into it. I contacted Supercell to recover a stolen account of mine, but due to a misunderstanding, they banned the wrong account for alleged phishing. I have multiple accounts and only wanted to regain access to my stolen one. I have all the necessary proof to confirm my ownership and innocence. I am kindly requesting Supercell to review my case, reinstate my main account, and give me a chance to continue enjoying the game. It is disheartening to lose all my progress and investments due to a mistaken ban. I have been persistent in my attempts to resolve this issue with Supercell's customer support, providing all the evidence requested. I hope for a fair reconsideration of my situation and a prompt resolution to this matter.

My main email on Clash of Clans was unexpectedly banned, causing a major issue. I was attempting to recover my stolen account when I mistakenly contacted Supercell using a different account, leading to a permanent ban for phishing. I have multiple accounts on Clash of Clans, and I have invested a significant amount of time and money into my main account, reaching Town Hall 11. I've been playing for over 5 years without any cheating or rule violations. I desperately need help to regain access to my main account where I made purchases and established my progress. I have all the necessary receipts and evidence to verify my ownership and just want a chance to rectify this mistake. It's frustrating to face a permanent ban without prior warnings, especially when I have been diligently reaching out to Supercell for assistance but have not received a proper response. I am willing to provide any additional information or proof required to recover my account.

Our family-oriented clan includes only family members and close friends. Unfortunately, we are facing an issue with a former member who keeps rejoining our closed clan without an invitation. This individual has been using inappropriate language, which is unacceptable given the wide age range of our members from six-year-olds to 60-year-olds. Despite numerous reports, he continues to join using different bases. We would appreciate assistance from tech support to address this persistent problem. For further communication, please reach out to me at [redacted]. Thank you for your attention to this matter, and we eagerly await your response.

Account Name: ESCANOR Player ID: #2U882LQY9 Town Hall Level: 9 Experience Points: [redacted] Clan: Majestic Gods Hello, I am facing a serious problem at the moment. My name is Sohel Alam, and my account name is ESCANOR with the Player ID #2U882LQY9. Another player in my clan deceived me by requesting to register his ID because he claimed he was unable to do so. Regrettably, I fell for his trick, and now he has taken control of my account. The Supercell ID I used was [redacted] Supercell, please assist me in recovering my account. I have included details of the player who scammed me in the message. Kindly help me at your earliest convenience. I request to have the account removed from that Supercell ID and reset to Google Play login. Thank you.

This is the second time I've encountered this issue with a Supercell game. I attempted to make an in-app purchase, and the authorization went through. However, I received a message stating, "Sorry, please try again later." After visiting your website, I was directed to contact Apple as all purchases are managed through them. Despite a one-hour live chat with Apple support, they were unable to resolve the issue, leaving me frustrated. I need you to clear the purchase so I can retry it, as the "transaction pending" message prevents me from making any further purchases. This issue needs to be resolved to allow me to continue using the app without obstacles.

My primary email was mistakenly banned on Clash of Clans. I was trying to recover a stolen account by contacting SuperCell support, but I used the wrong account by mistake. I have multiple accounts, and one was stolen, so I wanted to get it back. I've spent years and money on my main account and just want it back. I've never cheated and am devastated by losing my progress and purchases. Please understand my situation and give me another chance. I've contacted SuperCell daily, provided proof of ownership, and am willing to do whatever it takes to get my account back. I've been a dedicated player for almost six years, and I just hope for a fair resolution.