Supercell Customer Service Issues

Hello, my name is Prosenjit Sarkar. My Gmail account is [redacted] and my mobile number is [redacted]. My Gmail account has been inaccessible for the last six days. Despite multiple attempts with my password, I am unable to log in as it keeps showing the password as incorrect. When trying the "forgot password" option and entering the OTP, I do not get the choice to set up a new password or to resend a password. I have also tried the recovery options with no success. Please assist me in resolving this matter promptly, as this Gmail account is crucial for my job as a Salesman Representative dealing with distributors' claims.

Hello, my name is Prosenjit Sarkar, and my Gmail account is [redacted], and my mobile number is [redacted]. My Gmail account has been inaccessible for six days now. When I try to log in, it says my password is wrong, even though I am entering the correct one. I've tried the "forgot password" option and entered the OTP, but it doesn't give me the choice to create a new password. I've also tried the recovery options, but it's the same issue. This Gmail account is crucial for my job as a Salesman Representative, as it contains all the information about primary/secondary/damaged claims. Additionally, this account is linked to my Supercell account where I play Clash of Clans, with my village at Town Hall level 10 and my clan named "Jai Srii Ram KD." Please assist me in changing the password or transferring the game account to another Gmail address. Thank you.

Dear Supercell, I am reaching out to address an issue I encountered with my account, DaBeastOfClash #8GVL02LL2. After switching to a new device, I mistakenly connected my Supercell ID to the wrong account, a town hall level 2. This error led to my primary account also loading as a town hall level 2, causing me to lose access to my progress in a seemingly unfortunate manner. My lost account details are as follows: #8GVL02LL2 XP [redacted] Name: DaBeastOfClash Clan: come got some TH level 9 No in-game purchases Established around April/May/June [redacted] For additional context, I also engage with Clash Royale under a separate account (League one): Player tag: #22PYGYG2C Name: king the best Clan: French Carnage I am a dedicated player of Supercell games and hope for a resolution to restore DaBeastOfClash. Best regards, Arthur A.K.A. Icebear

Hello, I received a permanent ban for attempting to claim my brother's account, which he gave me as he joined the army and couldn't manage it. I sought help from in-game support but was banned for phishing without a proper explanation. They asked me four questions which I answered truthfully, yet I woke up to a ban message. I believe a shorter ban would be fair as I only wanted to use my account to relax after work. I no longer need the other account, just mine back. Assistance would be greatly appreciated. - Collin

I was involved in a car accident where my phone was stolen. I had to buy a new one, but now the person who has my old phone is using my Clash of Clans account. I don't have access to my old email and password, so I am currently using my mom's email. I am not sure if my account was linked to Supercell ID or Google Play. Can someone please advise me on how to recover my account? Account Details: 1. Townhall Level: 11 2. Name: Kell 3. Player Tag: #9R22UL9P 4. War Stars: [redacted]-[redacted] 5. Trophies: 3[redacted] (at the time I lost the account) 6. Max Haste and Jump Spells 7. No purchases made 8. No builders currently active I have provided these details as my friend also plays Clash of Clans and helped me gather this information. I am willing to pay any amount to recover my account. Thank you.

Dear Supercell team, I am a dedicated Clash of Clans player and unfortunately lost access to my account. During an incident where I was helping a child, I misplaced my phone along with all my account information. Despite reaching out for assistance over the past month, I have been unsuccessful in recovering it. Below are my account details: 1. Townhall Level: 11 2. Name: Kell 3. Player Tag: #9R22UL9P 4. War Stars: [redacted] or [redacted] 5. Trophies: [redacted] to [redacted] (at the time of losing access) 6. Maxed out Haste and Jump spells 7. No in-game purchases made 8. All builders currently inactive I have put in a lot of effort to progress to Townhall 11, and I kindly request the return of my account. Please guide me on the necessary steps to recover it. Thank you for considering my request.

I forgot my password, and my Gmail ID was deleted. Additionally, my mobile was formatted, causing me to lose my village. I have been seeking help through the help and support FAQ option, but my agent, Sparky, has not been listening to me. Despite providing details about my lost account, I keep receiving messages that Google couldn't verify if the account belongs to me. I have attached some screenshots for reference. I appreciate the assistance I received previously, though the suggestions provided have not been effective. I hope that SuperCell can address the issue in the FAQ regarding Agent Sparky and verification problems.

I need help recovering my Clash of Clans account with the following details: 1. Village Name: ThePunkarGOGOI 2. Clan Name: Dark Obsidian 1 3. Town Hall Level: 10 4. XP Level: [redacted] I lost access to my account when trying to get another player's account through Supercell ID in June. Unfortunately, my Town Hall 10 account got linked to the other player's email instead. I would like the Supercell ID removed from my account (ThePunkarGOGOI, player tag: 2urqrq8c8). I should be able to access my account using my Google ID ([redacted]) attached to this village. I have already sent a message in-game, so I'd appreciate your assistance. Thank you.

I need help recovering my Clash of Clans account with the following details: 1. Village Name: ThePunkarGOGOI 2. Clan Name: Dark Obsidian 1 / Member 3. Town Hall Level: 10 4. Experience Points: [redacted] I lost access to my account in June when I interacted with a player in the global chat who misled me into registering my account with his email under the Supercell ID, resulting in my TH10 account disappearing. Please remove the Supercell ID associated with ThePunkarGOGOI player tag 2urqrq8c8. I should be able to access my TH10 account with my Google ID, [redacted], which is linked to the village ThePunkarGOGOI player tag 2urqrq8c8.

I need help recovering my Clash of Clans account. Here are the details: 1. Village Name: ThePunkarGOGOI 2. Clan Name: Dark Obsidian 1 / Member 3. Town Hall Level: 10 4. Experience Points: [redacted] I lost my account in June when a player in the global chat offered to give me their account. Following their instructions, my TH10 account got linked to their email as a Supercell ID, causing me to lose access. I believe I can prove ownership through my Google ID, [redacted], which is linked to ThePunkarGOGOI account (Player Tag: 2urqrq8c8). I request Supercell to contact me in-game to initiate the verification process.

I am seeking assistance in recovering my Clash of Clans account. Here are the details: Village Name - ThePunkarGOGOI, Clan Name - Dark Obsidian 1, Town Hall Level - 10, XP Level - [redacted]. My account was lost due to an incident in June where another player in the game suggested I link my account to their Supercell ID in order to receive their account, resulting in them gaining access to my TH10 account under their email ID. I would like Supercell to remove the linked Supercell ID from my TH10 account to regain control. I have my Google ID linked to the account which is [redacted] This village is precious to me, and I have put a lot of effort into it since the beginning. I kindly request assistance in resolving this matter.

I have mistakenly removed my Supercell ID from my Clash of Clans account and now cannot recall my 6-digit code. Kindly assist me by sending my Supercell ID and the 6-digit code to my email at [redacted] Here is some crucial information that might help you in recovering my account: - XP Level: [redacted] - Village Name: ASO - Player Tag: #UQRCPJ9G - Clan Name: HAWLER - I am the leader of this clan - Clan Tag: #YVGYV228 - Clan Level: 14

Dear Sir, I am writing to request the removal of the Clash of Clans Supercell ID associated with [redacted] and the restoration of my original Google Play ID, [redacted], which is linked to my village "Madhu warrior." My brother mistakenly used the wrong email to create the Supercell ID, leading to my village being taken over by someone else. I assure you that I am the rightful owner of the "Madhu warrior" village and provide all necessary details for verification. Village Name: Madhu warrior Clan: TITAN EMPIRE Town Hall Level: 9 XP Level: [redacted] Builder Hall Level: 6 Start Date: October [redacted] I kindly request assistance in resolving this matter promptly. Thank you for your attention to this issue. Sincerely, Madhusoodanprabhubp

Good morning Supercell. I have reached out to Supercell multiple times regarding the suspension of my account for safety reasons in the game. I was asked to answer a set of questions, one of which requested the month and year I created my account. My account is a Town Hall 9 with the tag #29RJLLY88, named "Sak:P," and in the clan Heirs of Hell. Despite proving my identity through multiple emails, I have not received a response. It is frustrating to have lost my account that I dedicated years of hard work to. I am hopeful that you can assist in unblocking my account. Thank you.

Hello, Good day to you. I was offered an account in the German global chat, claimed to be given away. The account's name is "cheers," ID 2GC2JROQU. It joined my Dragon Collectors, a level 8 clan. The person left me contact information and we chatted via Facebook Messenger. I've had two accounts for a few years now, "camouflage" with ID 8U8JRJ08G, and "violet" with ID 8UGGGYG88, who was the leader of the clan. I've never used a Supercell ID, always logged in through my Game Center account associated with my email address [redacted] The fraudster tricked me into linking my "violet" account to his email address; unknowingly transferring it to him. When he tried the same with my "camouflage" account, I became suspicious. He confessed to being a fraud and demanded my "camouflage" account or he would dissolve the clan. I immediately canceled my credit card. I have documented the entire chat on Facebook and in the clan chat. Tomorrow, I will report this to the police. However, I still want my account back. I've invested a lot of time and money. Please assist me! Best regards, Fatma Sanli

Hello, my account under the name village of Sena9044 was blocked on allegations of trying to claim someone else's account. I want to clarify that the clan, JEPRUT_WAR, was hacked, and the original account owner lost access. I only tried to help the owner by contacting Supercell using my account Sena9044. Please verify this information with the account owner or the current deputy leader, Danoe Abashe2. It would be unfair if my account, Sena9044, which was trying to help a friend in need, is now the one suffering. I kindly ask Supercell to review my account history to confirm there was no cheating involved. I have reached out through email and the help center, but have not received any responses. Thank you.

I started playing Clash of Clans in June or July, and it's my first time trying the game. I've dedicated a lot of time to my base, becoming a Co-leader in the "Gertie" clan, maxing out everything, and purchasing gems. However, I encountered an issue recently. A friend attempted to recover his account using my phone and inadvertently accessed my account. After he gave up, I returned to playing as usual. I was surprised to find out that I had been permanently banned for "account phishing," a term I wasn't familiar with at first. I believe this happened because my friend tried to recover his account through my device. This ban feels unjust as I have invested a lot of effort and money into my village. Despite my attempts to seek help through the "contact us" option and emails, I have not received any responses in three days. I am willing to provide evidence such as old base pictures and receipts to prove my innocence. I hope to be given a chance to recover my account, as I cannot imagine starting over from scratch. I kindly request assistance from a real person at Supercell to resolve this situation.

My TH11 account is connected with Supercell, but my TH10 account is having trouble connecting. When I try to log in to Supercell from the settings, my TH11 account doesn't activate, and instead, my TH10 account connects. I am using [redacted] for TH10 and [redacted] for TH11. I need assistance as my TH10 account is linking instead of my preferred TH11 account, which is my favorite for playing Clash of Clans with Supercell.

Dear Supercell, I am reaching out because my brother recently passed away, and my Clash of Clans account is linked to his email address, [redacted], which I cannot access. My account name is NoRecoil, and it has remained unchanged for approximately two years. I used to play on a Huawei Honor 7, while my brother played on a Samsung S6. My Town Hall level is 10, with all walls black and a few yellow ones. My Barbarian King was around level 18, and the Queen around level 7. All the troops I had were maxed out, with a total of 4 builders. I achieved the best trophies in challenges about two years ago. Although I have my [redacted] account on my now destroyed Huawei Honor phone, my brother changed the password to that account before his passing. I have invested around [redacted] hours into this village, and I am hoping you can transfer it to my new account, [redacted] I already have a village called goldenrecoil on that account, which you can delete if necessary. I understand this is a complex situation, but I appreciate any assistance you can provide. Peace and love, Sami Kiminki

Hello, I am seeking assistance as I have been banned from Clash Royale. Recently, I purchased a new phone and lost access to my account where I had invested a significant amount of money into the game. Despite my initial hesitation, I created a new account but later realized I wanted to recover my old one. During my interaction with the game support, I provided all the information I could recall about my old account, though some details may be outdated due to the account's age. I have proof of purchases made on the game that I am willing to share for verification purposes. I kindly request to be unbanned so I can resume playing Clash Royale. I am a devoted fan of Supercell and would greatly appreciate the opportunity to enjoy the game once more. Thank you.