Supercell Customer Service Issues

Dear Sir, I accidentally deleted my TH9 account from Google Play and I'm unable to recover my village. I've submitted requests multiple times, but no one has assisted me. Please help me restore my village. I am very distressed and have been waiting for a solution. Here are some details about my account: - XP: 93 - Name: Royal Fighter - Player tag: #P8GV9L08G - Present trophy count: [redacted] - All-time best trophy count: [redacted] - Clan level: 6 - Clan name: THE UNKNOWNS - Clan tag: #CGOJ2RCP - King level: 10 - Queen level: 5 I urge you to understand my situation and provide assistance. I am eagerly awaiting your reply. Thank you.

I had an old account that I created a while back. Recently, I got a new phone and made a new account to play with my friends again. However, when one of my friends successfully got their old account back by contacting Supercell, I tried the same but my new account ended up getting banned. Despite my efforts to get back my old account by emailing Supercell, I have not had any success. I am now unable to re-download the game due to the ban on my new account. Supercell has been responding to my emails by asking me to contact them through the game, but I can't access it. The account I'm trying to recover is named CaptainKirk at Townhall level nine, and I did not have a builder base as it was not available when I last played. I believe my level was [redacted]. Your help in restoring my old account would be greatly appreciated. Thank you.

Hello, I am facing another issue with accessing my account. I had previously lost it and managed to recover it, but now I am unable to log in again. Despite trying the recovery options, I was informed that the code cannot be provided as it was already issued once. Unfortunately, I am struggling to locate my village now. Here are some details: Player village name: Les Player level: [redacted] Player tag: #YUYGUP2C Clan: unclanned (formerly active kiwis member) Last played: around 10-11 months ago Country created: Auckland, New Zealand Additional info: Level 17 Archer Queen, Level 15 Barbarian King I have dedicated 4-5 years to this account, and it's disheartening not being able to access it. Any assistance would be greatly appreciated. Thank you! 😢

My account has been compromised, and I need assistance in recovering it. My Clash of Clans tag is #YGVGCCPLV. Please respond promptly. Also, please be mindful of the following message: "MY LOVE IS BEST." Please share this message, and you will receive good news tonight. Spread this to all your friends and see how many hearts come back to you - 5, 4, 3, 2, or 1. Interpret the number of hearts carefully to understand what destiny holds for you in love. Give it a try and see the results. Thank you for your response in advance.

Dear Support Team, I am requesting to change my Supercell ID because the current account belongs to my brother who has left. However, he transferred the account to me, and now I am unable to receive the verification code as he is in Assam while I am in Rajasthan, India. The Supercell ID is linked to [redacted] I kindly ask you to help me change the associated email to a new Gmail account for the village with the tag #9U0VJY00. Furthermore, the clan leader of #9J2L22L9 is inactive, and I would like to be promoted as the new leader to revive the clan. Kindly reopen the closed clan and make me the leader, even if I am currently in a different clan. Your prompt assistance would be greatly appreciated as I value my clan deeply. Thank you in advance for your help, Supercell. Your support means a lot to me as I am facing difficulties with both my email and clan. Warm regards.

Hello, my name is James F., and I'm 22 years old. I began playing Clash of Clans between September and November of [redacted] when a good friend introduced me to the game. I quickly fell in love with it. My account, AlexanderDGreat, is at level [redacted], and I am a co-leader in the Rising Sun clan. I used to play a lot with my real-life friends who are still active in the clan. Unfortunately, my old phone, which I played on for about 3 or 4 years, suddenly stopped working, and I couldn't recall my account details, especially the password. I have multiple Gmail accounts for Xbox and work, making it challenging to remember the correct one associated with my Clash of Clans account. I've attempted to recover my email several times with no success, and it's becoming frustrating. I've invested over $[redacted] into the game over two years, and I would appreciate any assistance in retrieving my account so I can continue playing. If needed, I can provide my friends' account names in the clan for verification. Please help me regain access to this amazing game. Thank you.

I am having trouble participating in the clan games. I have not yet completed or even started a challenge, but I am unable to engage with them. I posted on the message board seeking assistance, but have not received a response. I have been a dedicated user for years and I am disappointed to potentially miss out on the current clan games due to this system glitch. Although I am in an active clan, the game prompts me to rejoin an inactive one, preventing me from participating. This is a new issue for me and I am unsure why I am being locked out despite not initiating any challenges. I am eager for a solution to this problem as I am unable to compete in the games despite my efforts to participate.

I recently updated to a new phone and experienced issues transferring my game progress. I reached out to Supercell support, and despite multiple interactions where they requested verification information, they were unable to help me recover my account. Strangely, now I am facing a permanent ban from the game due to alleged phishing attempts. I simply want to access my original account on my new phone, but no one seems able to assist me. I have not received the help I need and am frustrated by this situation.

I acquired 21 tapes from another player, but my barn is only showing 25 instead of the expected 35 after the purchase. Also, my silo indicates I have seven screws consistently, despite purchasing red boxes containing them using diamonds. I should have received around 20 more screws by now. I have been finding some screws in the catalogue, but I am uncertain if they are being added to my inventory. Going forward, I will verify if the screws are deposited in my barn. This discrepancy is concerning, and I seek clarification on this issue.

I have been playing Clash of Clans for almost 5 years using my Google Play sign-in, [redacted] Recently, someone used my phone and linked my Google Play account to their Supercell ID, preventing me from accessing my game progress. I provided screenshots of my gamer ID and achievements to verify my ownership. My base name is "shivu," level [redacted], and town hall level 10 with a base tag #2LQJJ0V8U. The clan name prior to losing access is unknown as the base name was changed to YUMNA KHAN. I urgently request the removal of the unknown Supercell ID to restore my account to its original state tied to my Google Play sign-in for continued gameplay.

Hello, I am the owner of Trigger Fuze21x, the leader of the clan named The Dream Team. The account ID is #91LJ2QPQ0Q. I kindly request assistance to unbind the account. I have previously sent emails but have not received a response. I am experiencing an issue with error notifications in Help and Support, specifically not receiving emails at [redacted] I need prompt resolution to this matter. The Supercell ID email, [redacted], does not belong to me. My cousin mistakenly registered the account to a hacker, and I am now facing the consequences. To verify ownership, [redacted] was initially used on the App Store for this account before it was linked to a hacker's ID. Please send any correspondence to [redacted] as I cannot access the Supercell ID's email. Thanks.

Hello, I noticed that a legendary chest was offered for $50, which I wasn't interested in. However, I wanted to claim the free "bag of [redacted] coins," but when I clicked it, the game prompted for my fingerprint. To my surprise, it initiated the $50 purchase without my consent. Despite trying to cancel, the game proceeded with the purchase. I haven't resumed playing since I don't want to open something I didn't plan to buy. Could I please request a refund? My details for Clash Royale are as follows: Username - ImperialEdson, Clan - RoyaleW/Cheese. Thank you.

I lead a clan in Clash Royale, and we recently had some toxic members join who used offensive language towards us. I have screenshots of the incidents. When we faced another clan in a war, I warned the toxic members about their behavior. Unfortunately, I was banned for two days, which I accepted. After the update, I was unbanned and even spent some money. However, the next day I woke up to find that I was banned again, this time for seven days. I've tried to contact support but haven't received helpful assistance yet. I appreciate your attention to this matter. Thank you.

Yesterday, someone asked me to assist in creating a COC account without my realization that this person was a fraudster. My account was solely linked to my Google ID ([redacted]) and had not been connected to any Supercell ID until then. Unfortunately, I was misled into creating a Supercell account with the email ID ([redacted]) provided by the fraudster. Now, my COC account is under their control, leaving me unable to access it. I kindly request for the blockage of the Supercell account linked to ([redacted]) and assistance in reclaiming my account from the fraudster named WOLF with the ID GY99R9L9, which is a Town Hall 9 base. For further information, you can contact me at [redacted] Your prompt help in this matter would be greatly appreciated. Thank you.

Hello, My name is Chirag Soni from Chandigarh, India. I am facing an issue with my clash of clans village (#8C9UP99V0) which has been banned for alleged phishing activity. The problem originated when I sought support to regain access to another village (#8CJJO2PCC) as I couldn't recall the Gmail ID linked to it. During this process, I answered support's inquiries to the best of my knowledge. However, afterwards, my village was banned on grounds of phishing, with a message constantly flashing on my screen when I tried to access my account. Eventually, I managed to recover the village when I recollected the associated Gmail. Now, I seek guidance on proving ownership of my account and dispelling any misconceptions about my intentions regarding phishing.

Dear Support Team, I have been trying to get assistance since August 30th without success. The automated support system keeps repeating the same questions. My account was hacked on August 30th, [redacted], and on the following day, the hacker changed my name. Although I haven't linked my account to Supercell ID, when I attempt to load my village using my Play Store ID, it prompts me for a Supercell ID, which the hacker now has control over. I need help recovering my account. Here are my account details: - Name: Krishna King - Tag: #8JR2RORG9 - Town Hall Level: 10 - Experience Points: [redacted] - Play Store ID: [redacted] I am the rightful owner of the account. If needed, I can provide specific details about my village for verification purposes. Please assist me in reclaiming access to my account.

My account was compromised when a person in my clan offered me his account. Desiring to engage privately, I shared my social media. He mentioned a SuperCell ID issue, which didn't affect me as I didn't have one. Following his instructions, I registered his SuperCell ID on my device. After receiving a verification code from him, I logged in, expecting both bases to appear. Surprisingly, a second verification code was prompted, which he did not provide. Consequently, I cannot access either account. This situation is distressing, considering my significant progress in the game. Your urgent attention to this matter is appreciated. Sincerely, Jake.

Hello, I am seeking assistance with my Townhall 9 account. I have dedicated a significant amount of time and money to this account over the past 4 to 5 years. Unfortunately, I have been permanently banned for alleged "phishing" activities. I am puzzled by this accusation as I have successfully recovered several of my other accounts through Supercell's help and support without any issues involving other users' information. I have reached out through multiple channels, including messages to "help and support," emails, and Facebook posts, but have not received any meaningful response. My Townhall 9 account, with the details: Townhall 9, Level [redacted], #Y9YQC2L2, and last clan 'HARYANA FIGHTER,' means a lot to me, and I am determined to resolve this matter promptly to regain access. I insist on a human-operated service to rectify this situation promptly. Failure to address this matter satisfactorily may lead to further action on my part.

Hello, I am contacting you regarding my Clash Of Clans account. Another individual has gained access to my COC account using my Supercell Id. Even after changing the password of my Gmail account, which is the original connection for my Supercell Id, I am still facing this issue. Additionally, my COC account's *In-game* details were altered today for the first time without my involvement. I want to emphasize that I am the legitimate owner of the Gmail account associated with my COC account and have been actively playing the game for the past four years. I am willing to provide any necessary verification regarding my account ownership. I am concerned that the unauthorized individual might cause further harm to my account. Therefore, I kindly ask for assistance in revoking their access to my account. This could involve disconnecting the account from Supercell Id or allowing me to change the email address associated with my Supercell Id. For your response, please utilize the email address linked to my COC account. I appreciate your prompt attention to this matter. Thank you, D.M.

I have been playing Clash Royale on my work phone, which I no longer have access to. The email account associated with the game was my work email, and I can no longer use it. I've tried contacting customer support through my tablet and provided all the details they asked for. It's essential for me to recover my account so I can continue playing on my tablet and new phone. My in-game name is "Jerzy," and I am on King level 8. My clan name is Clash of Clams, and the co-leaders can verify my identity. I am unable to spend money in the game, but I enjoy playing and want to continue. Please contact me at [redacted] I'm willing to provide any information necessary to regain access to my account. Thank you for your assistance.