I'm from out of state. I accidentally went through a SunPass lane without owning a Sun...

GetHuman2267670's customer service issue with Sunpass from February 2019

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Help with my Sunpass issue
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The issue in GetHuman2267670's own words
I was trying to exit the tollway and got into the wrong lane. ... I'm from out of state. I accidentally went through a SunPass lane without owning a SunPass. I owe you money for that toll. I've called five times and can't find an option to discuss this, nor am I able to speak to a representative. I want to resolve this problem. I'm too pretty to go to jail. Please tell me how to pay this toll.
This was especially frustrating because I've called the Customer Service line five times and there is no option to speak to a human being. I can't have MY machine call YOUR machine because I don't HAVE a "machine".
They could make this right by giving me a method to pay the **** toll like I want to.
I'm new and I expected some way to answer my question. I cannot the be first person to have blown through a toll booth accidentally.
I've sent one email already and I've called five times.
How GetHuman2267670 fixed the problem

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How Do I Check My Sunpass Balance?How Do I Recover My Sunpass Pin?
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Sunpass

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Customer service issue
Reported by GetHuman2267670
Feb 22nd, 2019 - 2 years ago
Not resolved
Seen by 69 customers so far
Similar issue to 497 others
0 customers following this

Timeline

GetHuman2267670 started working on this issue
Feb 22nd, 2019 2:59pm