I have a checking account for * years they started to charge my account $**.** a month...

GetHuman-marladol's customer service issue with SunTrust Bank from April 2018

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Help with my SunTrust Bank issue
Before contacting them, items GetHuman-marladol may need:
PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, Last 4 of Social Security, and Account Number
GetHuman-marladol's next move: have a SunTrust Bank rep call.
Always use the GetHuman Phone tocall SunTrust Bank. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman-marladol's own words:
I have a checking account for * years they started to charge my account $**.** a month with out my knowledge!*I have never received a statement and do not do online banking*They said that the account has been dormant*I had over $*,***.** when I opened the account, now I have $****.***I can't afford to lose this money.*What can you or I do?
I trust that SunTrust Bank will make this right and come up with a resolution that is fair.
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SunTrust Bank

Customer service issue
Reported by GetHuman-marladol
Apr 27th, 2018 - 3 mons ago
I have an issue with SunTrust Bank too
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Seen by 3 customers so far
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Timeline
GetHuman-marladol started working on this issue
Apr 27th 8:00pm