I bought tickets to a hockey game, when they came to my email they were unable to be tr...

GetHuman-ptandcar's customer service issue with StubHub from November 2018

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The issue in GetHuman-ptandcar's own words
I bought tickets to a hockey game, when they came to my email they were unable to be transferred. I just hung up after * hr and * min. They were not able to get my tickets transferred, they attempted to get me new tickets and now I have worse tickets than I originally ordered (* rows further back) and was told it was that or a refund. I feel that as a consumer who through zero fault was unable to get the tickets I paid for that stubhub should get me equal or better seats. I was told that the cost difference to better seats was too much for stubhub to cover. I am very dissatisfied and feel that stubhub should have stood behind their service and given me seats that are better or at the very least the same level I paid for. and to have to sit for literally more than an hour to end up with this result adds insult to injury. It is ridiculous.
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StubHub

Customer service issue
Reported by GetHuman-ptandcar
Nov 2nd, 2018 - 2 mons ago
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GetHuman-ptandcar started working on this issue
Nov 2nd 10:45pm