My husband and I purchased tickets to the LSU game on ***** through y’all. We decided d...

GetHuman-hailejeu's customer service issue with StubHub from October 2018

1561 similar
0 following
Help with my StubHub issue
Next: our robot will wait on hold for GetHuman-hailejeu to get a StubHub rep on the line!
Always use the GetHuman Phone tocall StubHub. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-hailejeu's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-hailejeu may need:
Name on account, Email on account, Phone number on account, Order number, and Last 4 digits of card used
The issue in GetHuman-hailejeu's own words
My husband and I purchased tickets to the LSU game on ***** through y’all. We decided day of to purchase parking passes, as I’m disabled and have trouble walking long distances. We purchased passes and were waiting on the email but it never came. So we called customer service to find that the seller had physical passes that he was somehow able to leave listed on the day of. Because of that we weren’t able to purchase them and were, at first, offered to be given replacements but then said there was nothing & basically “here’s your money in *-* days, sorry”. But that doesn’t make me any more capabale of walking further to park. **My frustration is that the seller was able to list a physical ticket with no assurance of how to get it to a potential buyer. If it was a physical ticket it should not have been allowed on the site even a week ahead of the game, let alone day of. We’re now having to pay triple the price just to assure that I can walk by the end of the evening. **There should really be some sort of rules in place that don’t allow buyers to ***** over sellers like this. And even ***** over y’all, as y’all would have lost money had there been one to give to us because that was the lowest rate available.
GetHuman-hailejeu did not yet indicate what StubHub should do to make this right.
I have an issue with StubHub too
How GetHuman-hailejeu fixed the problem
We are waiting for GetHuman-hailejeu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get StubHub's attention and get better help faster. Tap below to get started.
Having StubHub issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would StubHub email you?
This email address isn't valid
Follow this issue
See how GetHuman-hailejeu fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-hailejeu
Oct 20th, 2018 - 3 mons ago
I have an issue with StubHub too
Not resolved
Seen by 2 customers so far
Similar issue to 1561 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-hailejeu started working on this issue
Oct 20th, 2018 5:17pm