My husband and I purchased tickets to the LSU game on ***** through y’all. We decided d...
GetHuman-hailejeu's customer service issue with StubHub from October 2018
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The issue in GetHuman-hailejeu's own words
My husband and I purchased tickets to the LSU game on ***** through y’all. We decided day of to purchase parking passes, as I’m disabled and have trouble walking long distances. We purchased passes and were waiting on the email but it never came. So we called customer service to find that the seller had physical passes that he was somehow able to leave listed on the day of. Because of that we weren’t able to purchase them and were, at first, offered to be given replacements but then said there was nothing & basically “here’s your money in *-* days, sorry”. But that doesn’t make me any more capabale of walking further to park. **My frustration is that the seller was able to list a physical ticket with no assurance of how to get it to a potential buyer. If it was a physical ticket it should not have been allowed on the site even a week ahead of the game, let alone day of. We’re now having to pay triple the price just to assure that I can walk by the end of the evening. **There should really be some sort of rules in place that don’t allow buyers to ***** over sellers like this. And even ***** over y’all, as y’all would have lost money had there been one to give to us because that was the lowest rate available.
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