StubHub just sent me an email regarding the Iowa State Football game on ******** where...

GetHuman1320785's customer service issue with StubHub from October 2018

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The issue in GetHuman1320785's own words
StubHub just sent me an email regarding the Iowa State Football game on ******** where the game with South Dakota State was cancelled. You say that:* Original tickets for the September * game will not be honored on December ** Iowa State will be issuing new tickets to original purchasers for December *.*However, Iowa State Athletic Department sent an email saying:*The purpose of this correspondence is to share with you how you can attend the football game on December *st using the tickets you previously purchased.* *If you are still in possession of your tickets for the South Dakota State game on September *st, please plan to use those tickets on December *st. The barcodes on your South Dakota State tickets have been reactivated by our ticketing system and can be used for the game versus the University of Incarnate Word.*So - ???? My credit card was just charged by you for the amount that I sold the tickets for. I guess I need to re-sell the tickets??*I would simply hope that you would have checked into the truth before you charge me for the $ that I earned by selling the tickets the first time.*Steve Wright*Order **********
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StubHub

Customer service issue
Reported by GetHuman1320785
Oct 11th, 2018 - a mon ago
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GetHuman1320785 started working on this issue
Oct 11th 6:52pm