This message is regarding Order **********. I am writing this email as the musical Hami...
GetHuman-acbillin's customer service issue with StubHub from July 2018
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The issue in GetHuman-acbillin's own words
This message is regarding Order **********. I am writing this email as the musical Hamilton is occurring--all on the night in which I had purchased a ticket from StubHub to attend. I was ultimately told the ticket wasn't transferred from the seller and that I would receive a full refund. However, this does not nearly seem enough given that I truly believe Stubhub shares blame here.**On the Stubhub app (and in an email you sent) I'm told the ticket is "ready". It was not "ready" at all and was not even transferred. I had no idea something was wrong because your messages kept saying my ticket was "ready". It was not, and this message is unfair to send to anyone in my circumstance.**I drove ** hours from Alabama to Chicago all to attend a show with my family. That was to be the highlight of my summer. Stubhub took that away with false messaging and inadequate service--one would think Stubhub would ensure that a ticket sold on it's system could be ably transferred for the fees Stubhub charges.**Unless the company is able to extend a greater credit than a mere refund (as I spent money on an entire trip to Chicago around this show), I will not be using Stubhub again. I feel an additional credit of $*** would at least pay for part of my expenses for traveling to attend a show with a ticket that your company claimed was "ready" for me. **I hope this seems fair. Right now, I feel completely swindled by the Stubhub system and, I would argue, rightly so. There is no way for me to travel to attend the show again. The moment is lost due to a technical error with Stubhub.**Sincerely,*Andrew C. Billings
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