I took a $***.** deposit from a customer on *-**-**. On *-**-**, I tried taking a paym...

GetHuman3162859's customer service issue with Square from June 2019

Help with my Square issue
Before contacting them, items GetHuman3162859 may need:
Name on account, Email address, Phone number, Last 4 digits of SSN, and Billing address
The issue in GetHuman3162859's own words
I took a $***.** deposit from a customer on *-**-**. On *-**-**, I tried taking a payment from a customer for $*** when I noticed the square app wasn't allowing me to take a charge. It then said my deposit account was deactivated. I called customer service who referred me to an email that I should have received. I found the email that said my deposit account had been permanently deactivated. I found another email sent on the date that I took the $***.** deposit that said a refund of $*** was issued to a customer. I checked my bank account and found nothing of the sort. I received another email about a customer requesting a refund of $***. I did find a deposit of $***.** on June ** from square. I don't know where that came from. I then deactivated my square account, reported fraud to my bank, explained to them the situation, and showed them the emails. They closed my account and sent the ***.** back the the customer. There was pending charge of $*** from Square that was stopped. I still don't have the payment from my customer that was made on *-**-** for $***.**. Since the account is closed, that payment should go back to my customer. I can't access anything on my dashboard. I can't speak with anybody because I can access my customer code. I've gone to the police who told me to just keep on trying to get in contact, but I'm a having a hard time. I've sent multiple emails, and only one has replied back saying that they would have someone take a look into it. I have so many questions: Who made those charges? Where did these charges happen? How come I can't access my code? How come I can't talk to anyone? Where did the charge that I made go? Please respond as soon as possible because this is driving me nuts.

GetHuman3162859 did not yet indicate what Square should do to make this right.

How GetHuman3162859 fixed the problem

We are waiting for GetHuman3162859 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Square's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Square issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Square

Customer service issue
Reported by GetHuman3162859
Jun 28th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 11219 others
0 customers following this

Timeline

GetHuman3162859 started working on this issue
Jun 28th, 2019 4:37pm
GetHuman3162859 shared this issue with your circles on Google+
Jun 28th, 2019 4:38pm