I took a $***.** deposit from a customer on *-**-**. On *-**-**, I tried taking a paym...

GetHuman3162859's customer service issue with Square from June 2019

Help with my Square issue
Before contacting them, items GetHuman3162859 may need:
Name on account, Email address, Phone number, Last 4 digits of SSN, and Billing address
The issue in GetHuman3162859's own words
I took a $***.** deposit from a customer on *-**-**. On *-**-**, I tried taking a payment from a customer for $*** when I noticed the square app wasn't allowing me to take a charge. It then said my deposit account was deactivated. I called customer service who referred me to an email that I should have received. I found the email that said my deposit account had been permanently deactivated. I found another email sent on the date that I took the $***.** deposit that said a refund of $*** was issued to a customer. I checked my bank account and found nothing of the sort. I received another email about a customer requesting a refund of $***. I did find a deposit of $***.** on June ** from square. I don't know where that came from. I then deactivated my square account, reported fraud to my bank, explained to them the situation, and showed them the emails. They closed my account and sent the ***.** back the the customer. There was pending charge of $*** from Square that was stopped. I still don't have the payment from my customer that was made on *-**-** for $***.**. Since the account is closed, that payment should go back to my customer. I can't access anything on my dashboard. I can't speak with anybody because I can access my customer code. I've gone to the police who told me to just keep on trying to get in contact, but I'm a having a hard time. I've sent multiple emails, and only one has replied back saying that they would have someone take a look into it. I have so many questions: Who made those charges? Where did these charges happen? How come I can't access my code? How come I can't talk to anyone? Where did the charge that I made go? Please respond as soon as possible because this is driving me nuts.

GetHuman3162859 did not yet indicate what Square should do to make this right.

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Customer service issue
Reported by GetHuman3162859
Jun 28th, 2019 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 11219 others
0 customers following this


GetHuman3162859 started working on this issue
Jun 28th, 2019 4:37pm
GetHuman3162859 shared this issue with your circles on Google+
Jun 28th, 2019 4:38pm

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