Many months ago spotify offered a free trial for premium. I tried several times to sign...

GetHuman-jaxieu's customer service issue with Spotify from November 2019

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The issue in GetHuman-jaxieu's own words
Many months ago spotify offered a free trial for premium. I tried several times to sign up for it but i just couldnt get it. Im very tech savy...so i decided to just forget it. About a month ago, my husband asked me "what spotify is" because there has been a steady charge coming out of our checking account for months. Well, he didnt even have free spotify downloaded on his phone much less premium...i use free spotify and never ever received premium...it keeps asking me if i want premium...but it will not acknowledge either one of our phones as premium. I wouldnt mind paying for it if i could actually use it. Please advise. Im sure you can tell from your side how many months ive been billed. This is the * i can be reached at. My name is *Jacquie Gaither, husbands name is Harley Gaither**** *** **** J**** *** **** H*PLEASE HELP US*I LOVE SOTIFY...OR I USE TO NOW IM JUST UPSET.

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Spotify

Customer service issue
Reported by GetHuman-jaxieu
Nov 12th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 48725 others
0 customers following this

Timeline

GetHuman-jaxieu started working on this issue
Nov 12th, 2019 4:31am