Spotify Customer Service Issues

Hello, I recently realized that I've been paying for a full-price premium account instead of a student premium account for the past few months. I have since corrected my subscription back to student premium. I would like to inquire if it would be possible to receive a refund for the difference I paid during the period when I was incorrectly upgraded to standard premium. Your assistance with this matter would be greatly appreciated. Thank you in advance. Best regards, S. Salter

I bought a Hudway Cast unit with a user-friendly interface to cast the Spotify app from my phone. The interface is designed to provide hands-free access to Spotify while driving. There is a Spotify button on the app supposed to push music information to the unit. Despite hitting the Spotify connection button, granting access rights, and seeing the loading icon, it fails to connect. For more information on how Spotify should connect to Hudway Cast, visit the website hudway.co.

Hello. I hope you're doing well. Recently, I made the payment for this month's Family subscription on Spotify through my Gcash/Metrobank card. But despite that, Spotify is continuing to notify me about an unpaid status, warning of losing my premium features soon. Luckily, I have received a confirmation message from Gcash confirming the payment for my Spotify premium. I kindly request assistance in resolving this matter promptly to avoid any disruption to my premium account. Re-downloading all my saved music and playlists would be inconvenient, so I appreciate your help in sorting out this issue. Thank you.

Hello, I would like to share a concerning incident that occurred with Spotify yesterday. The app automatically charges my card monthly, and I received a confirmation SMS for the payment yesterday. Today, upon opening the app, I noticed a red banner indicating the payment failed. I updated my payment method by re-entering my card details and received another SMS confirming a successful payment. However, upon checking my card transactions, I discovered charges for both yesterday (10.31.[redacted]) and today (11.1.[redacted]). I am seeking assistance to resolve this matter. Thank you.

My Spotify account has been compromised by a hacker. Over the past month, I noticed strange activity like my music randomly switching to another device with unfamiliar names. Recently, the situation escalated with my profile picture changing, unknown songs and playlists being played, and even new playlists created without my permission. Despite deleting unauthorized songs multiple times, there are playlists I can't remove or delete, indicating the hacker's control. The hacker even renamed a playlist to taunt me for deleting songs, causing me to lose half of my "LIKED" list. As a loyal subscriber, this hacking incident has ruined my Spotify experience. I urge Spotify to address this security flaw promptly. I hope they can recover the deleted songs and provide a solution to prevent further intrusion. Otherwise, I may have to reconsider my membership and explore alternative music platforms.

Hello Spotify, I'm writing to inform you that I've relocated from Tiefen Stette 1C, [redacted] Bad Sassendorf, Germany to Southern Spain, where I'll be staying in a mobile home for the next 6 months. I have verified my password and it is correct. I enjoyed the 3-month trial for less than a euro and did not cancel it because I want to continue using Spotify Premium. Paypal deducted two payments from my Sparkasse account in Soest to continue my Spotify contract for premium features, like offline listening without ads. However, I am still unable to play offline and keep hearing Spanish ads. Could you please confirm if Paypal processed the two payments and if my account is set up for Premium Spotify as intended? I am English-speaking and prefer responses in English. Kindly email me at your earliest convenience regarding my Premium status and provide guidance on using Spotify in Spain. Thank you, Best regards, P. Seddon Sent from my iPad

I recently got an offer from Spotify for a complimentary Google Mini speaker with my Spotify premium subscription. I followed the email links to the Google Store, where they mistakenly charged me $50 for the speaker. I tried reaching out for assistance, but unfortunately, did not receive any help, leading me to cancel the order. I wanted to share my experience to highlight my disappointment with the promotion and its reflection on Spotify's reputation. - Jon

For the past few months, an unknown individual has been accessing my account without authorization. I have taken measures to change my Spotify, Facebook, and email passwords multiple times, but they keep gaining access. On November 8th, I noticed a charge of £14.99 from Spotify, which is £10 more than my regular charge, leading me to suspect this unauthorized person. I am concerned they may be trying to access my other accounts. I need assistance in preventing this individual from continuing to breach my accounts and accessing sensitive information.

I recently purchased a Google Home Mini through the Spotify deal. I linked my account, added the item to my cart, but it's not showing in my Google shopping history. Additionally, Spotify is showing a message saying I can't redeem the offer at the moment. I've been a premium member for a while and took advantage of this deal early on. Can anyone help me understand what might have gone wrong with my order?

I have noticed two charges from Spotify on my bank statement for some time now. One charge is included in my phone bill, and the other is a separate charge debited from my bank account. I believe I have been double-charged for a single account. I have already deleted the account linked to my phone bill, which was being charged twice, but the other charge continues. I would like the Spotify team to investigate this issue and provide a refund for the duplicate charges. Thank you.

I've had a Spotify account for two years, but I haven't used it in about a year. Unfortunately, I can't remember my username and password to log in and cancel the direct debit. Not being able to find an option to cancel directly is frustrating and contacting support has proved difficult. This has led to ongoing charges that have started to overdraft my account every month. How can I resolve this and stop the payments for a service I no longer use?

Several months ago, Spotify offered a free trial for premium. Despite my tech-savviness, I couldn't sign up for it. Recently, my husband noticed a charge on our account for Spotify, even though neither of us had premium. I have the free version, but it keeps prompting me to upgrade. It seems unable to recognize our phones as premium. I'd be willing to pay if I could actually utilize it. Please assist. I am concerned about the charges. You can reach me at [redacted]. My name is Jacquie Gaither, and my husband is Harley Gaither. We need help with this issue as we both used to love using Spotify.

I was charged $10 this month despite having the student plan on Spotify. While trying to update and renew my student account, I accidentally created a new account resulting in an additional $5 charge for opening a second student account. To avoid further charges, I deleted one account. I believe I should receive a $10 refund for the overpayment. I am uncertain if the account I deleted was the correct one, linked to [redacted] My aim is to ensure I do not face another $15 charge next month. Although I inadvertently created another account and was charged $5, I intend to retain it as I renewed my student card there. Kindly reimburse me the $10 for these charges and prevent any future charges on the email associated with the account.

I have not used Spotify in a while, but I've noticed charges for a premium account for three billing cycles. Despite my account settings showing I have a free basic account, the charges continue. I want to know how to get a refund for the three months and stop any future charges. I recently changed phones and numbers during a billing period, which might have caused the issue. However, charges persist even after I thought I had canceled everything from my previous line. It's frustrating to see unauthorized charges repeatedly. I need this resolved promptly to prevent further inconvenience.

I recently got logged out of my Spotify Premium account unexpectedly. When I try to log back in, it tells me my username and password are incorrect. I can't reset my password because I no longer have access to the email linked to my account. The username is pancakesmile123, and the last password I recall using was pumpkin1. The email associated with the account is [redacted], but I now use [redacted] It's frustrating that I continue to be charged for a service I can't access, and I'm unable to reach anyone at Spotify for help. I've spent years creating my playlists, and it would be heartbreaking to lose them all while still paying for a service I can't use.

Hello, approximately six months ago, I had a premium account that I got logged out of. Unfortunately, I couldn't remember my login details, so it reverted to the free service. However, I noticed that I am still being charged for the premium account. I tried to cancel it, but without the necessary login information, it's quite challenging. In the meantime, I opened another premium account under the same name, and I now want to cancel the first one as I cannot access it. The first account is charged on the 2nd of every month, while the second one is on the 14th. My name is Scott M., and I can be reached at [redacted] in Australia. The PayPal account linked to the first account is under the name Karen M., and the email used is [redacted] If I don't get assistance, I may need to stop the payment on the first account through the bank. Regards, Scott.

I am an iPhone user who relies on VoiceOver due to being blind. I am proficient at using the phone and the internet. I am experiencing three issues: 1. I can no longer select individual songs on Spotify; instead, it only plays entire playlists or albums. The list of songs now shows "null" with three songs listed and "and more" on the same line. 2. After unsuccessfully attempting to resolve the problem, I logged out and now cannot log back in; it says my email and password are not found. This is problematic as I have 5 playlists I cannot access. Even creating a new user account did not fix these issues. I am unable to access my playlists. Can anyone provide assistance? - Pam P.

Hello, I am a visually impaired iPhone user who relies on VoiceOver to navigate. I recently encountered three issues with using Spotify on my device. First, since last Friday, Spotify stopped displaying the list of songs in playlists and albums. Instead, it only shows "null" followed by three song names. Second, after attempting various fixes, I logged out and am now unable to log back in due to an error stating my password and email are invalid. Lastly, as a new user, I am unable to access the five playlists I created, further complicating the issue with the song list not appearing. I would greatly appreciate any assistance in resolving these issues. Thank you, Pam P.

I recently signed up for Xbox Game Pass and wanted to claim my free 6 months of Spotify Premium. I encountered an unclear message stating I couldn't avail of the offer on my account. I inadvertently entered my bank details, presuming it was for future payments after the free period, only to be charged instantly. Ideally, I'd like to have trialed Spotify during the 6 months before committing to a paid subscription. I'm requesting a refund of £9.99 since I didn't use the account due to this misunderstanding. I'm optimistic that Spotify's support team can assist in rectifying this situation promptly. Looking forward to your response.

Hello, Spotify is currently facing difficulty processing my monthly payment from my card. Apologies for the inconvenience caused. Recently, my bank flagged unauthorized transactions on a card that was stolen three years ago. I contacted the bank to update my current card details, as the numbers were fading. During the call, the bank representative mistakenly canceled my current card, thinking it was lost, instead of the old stolen one. I have a new card on the way and expect to have it by Monday or Tuesday at the latest. Please, could you not terminate my subscription? Kindly advise me on how to update my payment information with the new card details once I receive it. Thank you for your attention to this matter. Brad.