I had two Spotify accounts for my daughters Kaylin and Kelsey Pershouse which were both...

GetHuman3760999's Cancel Account issue with Spotify from October 2019

Help with my Spotify issue
First: share to improve GetHuman3760999's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3760999 may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman3760999's own words
I had two Spotify accounts for my daughters Kaylin and Kelsey Pershouse which were both registered on my email address *****@***.com. *The account for Kaylin was stopped and we successfully unsubscribed from Spotify Premium. The other account on Kelsey's name was logged out of and she subsequently got a new number but on trying to log back into her spotify account to unsubscribe we couldn't get into the Spotify premium on her login details anymore, and I'm still being billed for this premium service. Despite sending many requests to Spotify to help my unsubscribe from their service being debited from my FNB credit card, no one bothers to reply to me and the only other step of action I can take is to cancel my credit card and get a new one at a fee of R***.**. I think it's appalling that Spotify who I held in high regard would not in bother to assist me in this regard as I had every intention of getting Spotify Premium on her new phone and number. Now I won't even bother if you cannot have the decency to get to me and help me with my request.*The debit order is going off FNB Credit card number **************** and I want this stopped with immediate effect. Dominique Pershouse

GetHuman3760999 did not yet indicate what Spotify should do to make this right.

How GetHuman3760999 fixed the problem

We are waiting for GetHuman3760999 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Cancel Account issue
Reported by GetHuman3760999
Oct 14th, 2019 - 3 years ago
Not resolved
Seen by 50 customers so far
Similar issue to 47154 others
0 customers following this


GetHuman3760999 started working on this issue
Oct 14th, 2019 9:43am

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies