I had two Spotify accounts for my daughters Kaylin and Kelsey Pershouse which were both...

GetHuman3760999's Cancel Account issue with Spotify from October 2019

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The issue in GetHuman3760999's own words
I had two Spotify accounts for my daughters Kaylin and Kelsey Pershouse which were both registered on my email address *****@***.com. *The account for Kaylin was stopped and we successfully unsubscribed from Spotify Premium. The other account on Kelsey's name was logged out of and she subsequently got a new number but on trying to log back into her spotify account to unsubscribe we couldn't get into the Spotify premium on her login details anymore, and I'm still being billed for this premium service. Despite sending many requests to Spotify to help my unsubscribe from their service being debited from my FNB credit card, no one bothers to reply to me and the only other step of action I can take is to cancel my credit card and get a new one at a fee of R***.**. I think it's appalling that Spotify who I held in high regard would not in bother to assist me in this regard as I had every intention of getting Spotify Premium on her new phone and number. Now I won't even bother if you cannot have the decency to get to me and help me with my request.*The debit order is going off FNB Credit card number **************** and I want this stopped with immediate effect. Dominique Pershouse

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Spotify

Cancel Account issue
Reported by GetHuman3760999
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 35 customers so far
Similar issue to 47154 others
0 customers following this

Timeline

GetHuman3760999 started working on this issue
Oct 14th, 2019 9:43am