Re ref POAC***CF* paying £*.** monthly on my credit card Mrs Rosemary A Wilson. We are...

GetHuman2952703's Cancel Account issue with Spotify from May 2019

Help with my Spotify issue
The issue in GetHuman2952703's own words
Re ref POAC***CF* paying £*.** monthly on my credit card Mrs Rosemary A Wilson. We are finding monthly payments on our credit card re the above to Spotify. I don’t know how this came about. I don’t seem to have an account or any details so hit a brick wall when trying to contact. Please we want to stop these payments immediately. If I have an account, I don’t know how to gain access to it and there is no other way in. Please help me resolve this. I am not demanding refund, but just to cancel the account and all future payments . Thanks.

GetHuman2952703 did not yet indicate what Spotify should do to make this right.

How GetHuman2952703 fixed the problem
Through various means on help page I found my way to a chat page. Was able to communicate directly and got it all sorted. You have to be determined and patient. I also got an email transcript of the chat as proof so that if there is a repeat I can produce it as evidence.
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Spotify

Cancel Account issue
Reported by GetHuman2952703
May 20th, 2019 - 2 years ago
Fixed
GetHuman2952703 shared how to fix
Seen by 10 customers so far
Similar issue to 35679 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account

Timeline

GetHuman2952703 started working on this issue
May 20th, 2019 11:05am
GetHuman2952703 indicated the issue is not fixed yet.
May 20th, 2019 4:25pm
GetHuman2952703 indicated the issue is not fixed yet.
May 20th, 2019 4:54pm
GetHuman2952703 indicated the issue is not fixed yet.
May 20th, 2019 5:03pm
GetHuman2952703 confirmed the issue is fixed. Hooray!
May 21st, 2019 1:44pm

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