Spotify Customer Service Issues

This morning, someone hacked my Spotify account and added music to it. I contacted Spotify for help, and the customer service representative logged everyone out of my account. I was supposed to send him my payment information to verify my account, but I accidentally closed the window. Now, I can't log back in because my password has been changed. I've tried using the "forgot my password" link, but it says the email is invalid. My username is faridamahmoudd, and the contact email is the same as the one on here. As a premium member, I don't want to keep paying for an account I can't access, and I would like to regain access to my music. Thank you for your assistance.

I activated a Spotify Premium 6-month gift card in February [redacted]. I enjoyed using it for 2 months but was unable to log on in April [redacted]. My gift card only lasted 2 months, and I lost all my saved content. I planned to switch to a paid account after the gift card expired in July [redacted]. However, I had to create a new Spotify Standard account but can't access my old gift card account. I'm frustrated with losing my playlists and that my gift card only worked for 2 months, and now I have to set up a new Premium account. How can I access the 4 remaining months on my gift card? Thank you, J. Young

Hello, I'm Barbara Carmona and I'm struggling to access my Spotify account. The platform isn't recognizing any of my email addresses, which are [redacted] and [redacted] The issue may be because I originally signed in using an outdated Facebook account, which I can no longer access or remember the associated email for. I share a plan with my friend Tyler Warner, whose email is [redacted] I'm concerned about losing my playlists and would appreciate your help in recovering access to my account. I can provide further details as needed. Thank you.

Hello, I need assistance with my account and managing access to it. In March, I noticed that Spotify was playing songs on a different device without my input. Initially, I dismissed it, attributing it to accidental volume activation. However, this issue has become more frequent. Recently, I encountered a problem where someone repeatedly played a specific song (Prince Ink) when I tried to skip it, leading to a struggle for control. I promptly changed my password and attempted to remove all registered devices from my account. Despite these efforts, the unauthorized access persisted with the same song playing again today. I am unsure of the individual's identity or how they gained access as this seems to be the only account compromised. How can I prevent this person from accessing my account again?

I am trying to reach the appropriate department at Spotify to introduce a new service that could boost revenue for both Spotify and artists, possibly shaping the future of the streaming platform. I have singled out Spotify initially due to its innovative approach, but if I am unable to arrange a meeting, I will explore other streaming services. I am confident that this proposal will be of interest to you. I am eager to hear back from you soon. Thank you, Jonny.

I am having trouble accessing my family premium Spotify account. I used to log in using a 4-digit pin code on the app, but now I can only log in with my username and password. I cannot remember my password, and I am not receiving any password reset emails from Spotify, even though I have checked my junk folder and other email accounts. I know my email is correct as I have received receipts before. If you cannot email me the reset link, how can I reset my password? Could you possibly send a verification code to my phone number ending in [redacted]? Can you email my password to a different email address, [redacted], that is not linked to my Spotify account?

As a student with Spotify Premium, I can access Spotify on my iPhone and web browser, Hulu on both platforms, and Showtime only on the web. However, I am unable to log into the Showtime app on my iPhone using the same credentials. Can someone assist me in resolving this issue so I can access Showtime on my iPhone app? Thank you.

I am experiencing issues with the autoplay feature on my music app. Despite toggling it on in the settings, the autoplay function is not working as expected. I have tried various troubleshooting steps such as clearing the cache, updating all apps, logging out and back in, and even uninstalling and reinstalling the app. When shuffle is turned off, the playlist stops at the end and plays the same playlist from the beginning when I hit next. When shuffle is on, it keeps shuffling the same playlist repeatedly without playing other similar tracks or autoplaying based on my listening preferences. This results in hearing the same songs on repeat without exploring new music suggestions.

Hello. I am Brian C. I have been using Spotify for a while on the free version. Recently, I upgraded to the premium version during a fall promotion. I have been able to access my account on both my iPhone and the Hey Google virtual assistant. Unfortunately, I got logged out on my phone but can still use it with Hey Google. I attempted to recover my account in the past without success. I would like to keep using the service but I need assistance in regaining access to my account.

I set up a Spotify free account years ago with an old email that I no longer use. Now I have a Premium account linked to Facebook. I noticed the old email from high school is still on my account, but I can't access it. I deleted the old Spotify account to free up my current email, but I can't change the email on the active account since I can't remember the password. Even though it's connected to Facebook, using my Facebook password doesn't work. It's frustrating. Can you assist me with resolving this issue? Thank you.

I believe I should be eligible for a free Hulu trial, but was informed otherwise. I recently signed up using my Amex for the trial, but cancelled due to a message stating my computer had accessed Hulu before. Following advice to cancel and retry, I am now encountering an issue where my Amex information seems to be linked to the previous canceled trial, even though I used it for less than 10 minutes.

My Visa card was compromised, and I had to cancel it. Unfortunately, I hadn't updated my new Visa information before my payment was due, which led to the account being closed. I have now updated my new Visa details on Spotify. However, I am unable to access my old playlists. I am on a family plan, and everyone else has successfully retrieved their playlists, except for me. I've been attempting to contact support for the past two days without any luck. If you no longer wish to keep me as a customer, please inform me, and I will cancel my account. My primary goal is to access the content I have paid for. I would greatly appreciate it if someone could kindly assist me with this matter. Thank you. Troy.

Hello, I've noticed that my subscription might have been cancelled or paused. My credit card was updated for security reasons. I have attempted to contact you by phone but have been unsuccessful as I couldn't find a working number. Your online contact page also appears to be down. It's quite frustrating not being able to reach you via phone or online. Could you please provide me with a phone number so I can reactivate my account? Thank you, D. P. Studio Donna

I believe my account has been compromised. When I accessed my account on my phone today, I noticed that all my playlists were missing, and the recent tracks played are unfamiliar to me. Furthermore, songs have been skipping mid-play without any input from me. I have tried reaching out for assistance through your help links, but encountered errors ([redacted], [redacted], etc.). I am a Premium subscriber and would appreciate your prompt attention to this matter.

Hello. I've been a Spotify Premium member for some time now. When the Google Home Mini promotion became available, I signed up promptly. However, the speaker didn't ship to my PO box, so I chose an alternative delivery location recommended by a friend. Regrettably, the company at the new location returned the package without notifying me. After reaching out to Google, they explained they couldn't provide a replacement since it was a third-party promotion. They suggested contacting you for a new code to receive a replacement. Thank you, B. Martin.

To whom it may concern at Spotify, I am reaching out regarding my current premium Spotify account, registered under my old work email. Unfortunately, I have been unable to access it for the past 9 months. I would like to switch the account to my new email address and set up a new password to use it on my current phone. I have attempted various online methods to regain access but have been unsuccessful. I am disappointed by the lack of available contact information for assistance. I have been a premium subscriber for over 6 months and wish to continue using the service I have paid for through my Sprint phone bill. I currently have a new free Spotify account on my phone but would prefer to restore access to my original premium account. I appreciate your music service and look forward to resolving this issue promptly. Sincerely, Hans Randklev

I am Kellan Johnson and I have been a loyal customer of Spotify for many years. Yesterday, I switched to a new phone and encountered an issue when trying to log in to my Spotify account. Despite requesting to reset my password, the link provided keeps expiring, preventing me from proceeding. I require assistance in accessing my account, as I continue to pay for this service on a monthly basis. I kindly ask Spotify to reach out to me and guide me through the necessary steps to regain access to my account.

I was expecting an email regarding a promo code, but I haven't received any communication. I was informed that someone would contact me about not receiving my shoes and provide me with the promo code. I was supposed to use this code with Google to reorder my items, but no one has reached out to me. Please check the email addresses [redacted] or [redacted] for any updates.

Dear Sir/Madam, I am reaching out to express my disappointment with the recent charges on my account. I initially signed up for a free trial with the expectation of not being charged. However, I noticed that I was billed $10 both last month and this month, which was unexpected and frustrating for me. As someone who is conscientious about budgeting, every dollar matters to me, and these additional charges feel unwarranted. Despite trying to cancel my subscription after the first day due to not finding the music I was looking for, I found myself charged for a service I did not use beyond the trial period. Given the circumstances, I kindly request a refund for the charges incurred. I regret that my experience with Spotify has led me to reconsider recommending it to others. For further assistance, please reach out to me at my phone number: [redacted]. Thank you for your attention to this matter. Sincerely, I J.

My name is Bobbie Gilbert. I can be reached at [redacted] I had a Spotify account last year and had requested to cancel my subscription in October [redacted]. Despite not being charged in November, I have been repeatedly billed since then, resulting in $[redacted] in NSF fees. I have contacted customer service three times to resolve this issue but have not received a satisfactory solution. I am requesting a call back at [redacted] to address the fraudulent charges and discuss a refund. If I do not hear back within 72 hours, I will escalate this matter to the Better Business Bureau due to Spotify's failure to comply with my cancellation requests. Thank you. - B.G.