Spotify Customer Service Issues

I have Spotify Premium and was informed by Spotify and Google Store that I qualified for a complimentary Google Home Mini. However, after following the instructions, the promotion code did not work. I contacted Google for help, and despite spending over two hours on the phone trying to resolve the issue, they did not follow up as promised. Google has now changed the promotion requirements to having a family account instead of individual premium accounts. During my lengthy call with Google, I was not informed that the promotion was ending or running out of stock. It seems unclear why my order was unsuccessful if the promotion is still ongoing.

My account access issue has been resolved, but since the latest Spotify update, I have lost the ability to use my steering wheel controls with the app. Spotify had promised to investigate this, but it seems they haven't made any progress since I received an email asking if the issue was resolved. If this problem isn't fixed promptly, I am considering canceling my premium subscription, deleting Spotify, and sharing my experience on social media to highlight the lack of action taken. I refuse to pay for a service that doesn't function properly due to problems on Spotify's side, not mine.

I have been using Spotify and attempted to access Premium features during a free trial without success. My debit card was charged on **** for $*.**, causing an overdraft. My account, linked to *****@***.com, still shows as free. I have screenshots of my account page and bank statement but can't attach them here. Please contact me urgently.*Thank you,*Kellee Waters Username: 9skr81p9x20enq9i94fcx05s1 Unable to change it. Email: [redacted] Birthday: 10/31/75 Zip code: [redacted] Is there anything else you need to assist me in resolving this? This situation is extremely frustrating and a waste of my time.

I've been experiencing issues with my music streaming for a while now. I have multiple playlists, but when I attempt to play a song from any of them, it takes a while to start playing. Once it does, the song stops and starts repeatedly, making it impossible for me to enjoy the music. This problem started a few weeks ago on my previous phone and has persisted after switching to a new phone, leading me to believe it's an issue with the Spotify app or the streaming service itself. Although I tried uninstalling and reinstalling the app, the problem persists. I'm frustrated and considering cancelling my Spotify subscription if this issue cannot be resolved. I need assistance in troubleshooting and identifying the root cause of this problem.

I reached out to Spotify via the messenger link but have not received a response yet. Last summer, there was a special offer where Spotify bundled with Hulu for $11.99. I was informed that I wasn't being charged for this service, and as a result, I couldn't access Hulu. However, upon reviewing my bank statements since June last year, I noticed that I have been consistently charged for this service without receiving it. I urgently need this issue resolved, otherwise, I will have to cancel my Spotify subscription due to the high cost. It would be beneficial to have an [redacted] number to call for immediate assistance. I have been paying for a service I haven't been able to use for almost a year now, and I need a prompt resolution or I will be forced to cancel my subscription.

Last summer, I signed up for a free three-month premium trial but later canceled it. Despite canceling, I have been charged $9.99 every month since last year for an account I no longer have access to. I've tried all my emails, and only one was associated with Spotify. I cancelled that account, which should have been free. I need to know the email address of the account being billed. I request not to be charged on the 28th or any future months as I am no longer using Spotify. It seems Spotify has a history of charging users even without accounts, which is tarnishing their reputation due to inadequate customer service.

I am really frustrated with the lack of support I have received. Despite trying all the recommended troubleshooting steps and reaching out through various channels, my account issue remains unresolved. The constant skipping and auto-play of playlists on Spotify without my input is driving me crazy. It's incredibly frustrating to deal with this technical glitch repeatedly. I have premium service, yet I cannot easily contact customer support for assistance. At this point, I am considering canceling my account due to the unsatisfactory customer service experience.

I recently applied for a student premium account on Spotify and successfully uploaded the required student proofs. However, while attempting to pay for the subscription, I encountered an issue with the first card I used. I then tried a different card and made a payment of 59 rupees. Later, I discovered that my account was charged twice - once from each card. Unfortunately, my account has not been upgraded to the student premium status, and I have not received any refund yet. The transaction details are as follows: Date: 26th April [redacted] Location: Mumbai Transaction ID: S[redacted] I kindly request your assistance in resolving this matter promptly. Thank you. Rishikesh R.

I recently discovered that a credit card I hadn't used in nearly six months was unexpectedly used to pay for my Spotify Premium subscription. After removing the card from my account, I added my debit card and received a refund for the unauthorized charge. To my surprise, I received an email from Spotify stating they have refunded the payment but also disabled my account due to an unauthorized payment recall by my previous payment provider. Although I had updated my payment method to my debit card, Spotify continued to charge the old card. Now, I am unable to access my account, and I am frustrated by the lack of information provided on how to resolve this issue. I hope Spotify can promptly respond to my email and assist me in reactivating my account.

I experienced a power outage, leading me to reset my password on Spotify which downgraded me to the free version from my premium subscription. While my daughter visited, there seems to have been a name change to "saratiz" with a possible uppercase letter. I am unsure how this happened. Unfortunately, all my playlists disappeared, including two vital ones I use for music rehearsals. My name is Jeffrey Tisdel. I urgently need this matter resolved as I am paying for the premium subscription. I am surprised Spotify lacks a customer service department, but I hope this issue can be quickly fixed. Kindly reach out to me to assist.

I have been a Spotify user for several years. I recently stopped my premium subscription when I did not renew my annual plan a few months back. My new SIM card contract includes Spotify Premium, which I activated a few weeks ago through Vodafone. However, I am unable to access my Spotify account via the app. When I try to log in, I am prompted to reset my password and enter my email address. After requesting a password reset, I receive an email with a link that says it is no longer valid. When attempting to log in on Spotify's website, I am told my username or email is not associated with an active account, despite having received previous emails from Spotify. I have screenshots available if needed. Thank you, Cassim.

Hello, I recently discovered the option to link my Shazam account with my Spotify account, which thrilled me since I have a collection of over 3,[redacted] songs in Shazam that I'd love to transfer to Spotify. However, the only way I've found to add songs to My Shazam Tracks playlist is by selecting them individually, which is challenging due to the large number of songs. I attempted to play my Shazams in the Shazam app and use the "Save to Spotify" feature, but only a few songs were added to a Shazams playlist on Spotify, and they were in a random order. I am searching for a more efficient method to transfer all my Shazams to Spotify quickly. I also expected that my new Shazams would automatically sync to Spotify after linking the accounts, but this doesn't occur, and I must do it manually. Your help in addressing this issue would be greatly appreciated. Thank you!

After being charged the usual amount for Spotify premium, I realized my subscription cost had increased without receiving prior notification to validate my student status. This verification process seemed to be an annual requirement, catching me off guard when I saw the new charge on my bank statement. The email associated with my account had become invalid, leading me to miss important communications. I have now updated my email, verified my student status again, and switched to a new debit card. Unfortunately, this change caused an overdraft, resulting in multiple $35 fees and a negative balance. As a struggling college student with an unstable income, I am kindly requesting a refund for the extra charges and overdraft fees. I have ensured that my new debit card has enough funds for future payments.

I believe my account has been compromised by someone using the username cambrobrobro. Despite changing my password, they still have access. I noticed my recently played songs are not something I would listen to, and even when I played my own songs, they were changed to unfamiliar ones. Additionally, I found a foreign device listed in the devices section that I do not recognize. I would appreciate assistance with this issue promptly. Thank you for your help.

Around 7:30pm GMT, I noticed unusual activity on my Spotify account. Several songs and playlists I didn't recognize were played, and my usual content was missing. I contacted Spotify through chat, but lost the conversation during a call. Now, I can't access my account or reach support because of login issues. I need assistance to regain access promptly. Name: A.-I. Angelova Email: [redacted] Username: Di4i.Mi4i / Dichi.Michi (email used for login)

I have previously raised this issue where I have been continuously charged for Spotify, seemingly without authorization for over 2 years. I have long since canceled my subscription and no longer have access to the app. Despite checking my emails from the past two years, I am unable to sign in to my account. Upon closer inspection of my bank statement, I discovered that Spotify is still deducting payments. I was shocked to find this out. How is this possible? Now Spotify is asking me what I want them to do. Are they serious? In my opinion, the solution is clear! I am requesting a refund for the two years of unauthorized charges. I have not utilized the service, so why should I continue to pay for it? If there is a specific date you can identify as the last payment, please refund me from that point onwards. You cannot keep charging customers after they have cancelled their subscriptions. Nice try, Spotify! Signed, A once loyal customer, Tina L. (Amburgey)

I encountered an issue with my Spotify account a couple of months ago. I received a notification asking me to update my payment details because the previous payment method failed. Due to financial constraints, I decided not to proceed with the update. However, to my dismay, Spotify automatically deducted the subscription fee from my account the following month without my authorization. This recurring charge has caused frustration as I have had to deposit funds multiple times for other expenses, only to have Spotify deduct it each time. This is unacceptable as I did not manually opt to renew the premium account. I am furious that despite my initial inability to make the payment, Spotify exploited the funds in my account once they were available. As a loyal user of this music service, I hope to reinstate a premium account when my financial situation allows. Until then, I adamantly request Spotify to cease unauthorized transactions from my account. I urge the company to ensure transparency and refrain from charging me without explicit consent. The current situation has left me angered and I demand a resolution promptly.

I first started with the free version of Spotify under the screen name 21fo7yo27jlme7s6rgnjr3r2i with the email address [redacted] and the display name Wwolf424. After upgrading to Spotify Premium with Hulu, my account was changed to the screen name 2tzrrgsj02jm9qtwurwtiyplb. I didn't alter any settings other than upgrading to Premium, but my previous email linked to the free account is no longer recognized. I haven't made any changes, so it should still be associated with that address. Please address this issue as I planned to use Spotify for my wedding. If this problem persists, it will impact my plans. When I access Hulu, it indicates the account is linked to my Spotify upgrade with the mentioned email address. Kindly assist in resolving this matter or cancel the previous purchase made through PayPal. I prefer not to pay for a service I cannot utilize.

I have noticed unauthorized charges on my AMEX statement from Spotify, despite only having had an account with them for two months back in [redacted]. Last month, I disputed a $9.99 charge with AMEX, and now another one has appeared. When I log in with my email [redacted], it shows I have a free account I don't even use. I cannot find a phone number to contact Spotify, leaving me no choice but to reach out via email. This issue needs urgent resolution, as I have seen complaints online and plan to report this to the New Jersey Attorney General. I seek your assistance in resolving this matter promptly.

I am having trouble accessing my Spotify account. Initially, I had a free account but decided to upgrade to premium with a new email address. However, I made a mistake with the email address, so I switched it back to my original account's email. Everything seemed fine until the next day when I couldn't log in. I deleted the original account thinking it might help, but now I can't access my new account either. It's frustrating to be paying for a service that I can't use. I hope someone can assist me with this issue.