Spotify Customer Service Issues

Hello, I signed up for Spotify through Facebook years ago, but last summer I deactivated my Facebook account. Since then, my username on Spotify has been a string of numbers. I've learned from your support pages that it's not possible to change usernames, which I find frustrating because I signed up with Facebook. I'd like to request a username change from "[redacted]" to "mikalbied," which is the name associated with the email I used to register. Given my long-standing subscription, I believe this should be a reasonable request. Thank you.

I recently purchased a new laptop, and now I'm having trouble logging into my Spotify account; logging in with Facebook isn't working either. Despite having used my email address with Spotify for quite some time, it's not being recognized. I have included my PayPal payment details below for reference. Please, could you help me resolve this issue? PayPal Payment Details: Date: Apr 1, [redacted] 13:51:47 GMT+03:00 Transaction ID: 1TU13181PA[redacted] Amount: 6.99 EUR Merchant: Spotify Finance Limited Email: [redacted] Description: €6.99 EUR payment to Spotify Finance Limited Invoice ID: P0A3253D2E Thank you for your assistance in fixing this issue.

I accidentally subscribed to Spotify Premium, but when I contacted them to cancel and get a refund, they mentioned account usage as a reason for not refunding. Despite not having used the premium features, I've been struggling to reach a resolution since payment. Additionally, I do not have a family to justify a Family membership charge. The issue is specific to my Gmail account, [redacted]

I have tried everything to explain that I did not order the premium service and was charged for it. Earlier, an agent mentioned that they would refund the amount back to my card, but my bank has not received the request yet. My power is scheduled to be turned off today as I just had enough on my card to pay, and now I don't have the funds. This situation is critical since I have a young child and no way of borrowing money. If the power is cut off, it will cost me more to reconnect. This ordeal has caused me a lot of stress, and I've already had a panic attack. I cannot understand how money was taken without my permission. I am extremely worried about losing power due to Spotify's actions. I hope to resolve this without involving my attorney, but if my electricity gets cut off, I'll have no choice as I won't be able to afford the reconnection fee.

Black Sabbath's song "NIB" seems to be missing from all the albums I downloaded. It does not show up when I search under artists and click on "all albums." I just want all the songs back that were originally theirs. I pay $9.99 a month and have for quite some time, so I expect to access all the songs the artists wrote and put on their albums. As of April 16, [redacted], only the remastered version from [redacted] is showing up in my lists. What is happening Spotify? I have emailed customer service 36 hours ago and have not received a reply confirming its receipt. Thank you, Lee H. S.

Today, April 15, [redacted], I noticed that my Spotify account was switched to a Premium Family Plan without my authorization. My card was charged $14.99 for this upgrade, but I have always been on the regular Premium or Student plan. Upon logging in, I saw that my account was in Spanish and that unauthorized activity had occurred, including the cancellation of my Hulu subscription. After changing my password and updating my plan to Student Premium, I am concerned about the security of my account. I request that the overcharge be refunded, and my subscription adjusted to Student Premium, as I am a student at Tulsa Community College. I appreciate immediate attention to this issue to ensure the security and accuracy of my account.

I cancelled my Spotify subscription almost 3 years ago, but recently noticed I'm still being charged monthly. Interestingly, the card number I initially used was changed after I cancelled, which raises concerns about how my new card was obtained for continued charges. Similarly, I faced a similar issue with Amazon, which I believe is unlawful. I typically trust in people's honesty, hence why I didn't notice these ongoing charges earlier. I am owed a refund from the time I cancelled and updated my card. If this matter isn't resolved, I will escalate it to the BETTER BUSINESS BUREAU. Thank you, Tina L., formerly known as Tina Lafferre before my divorce two years ago.

My high school-aged son recently canceled his Spotify subscription during the trial period. Despite canceling, he noticed a charge a few days ago. I reached out to support in March, and they assisted in refunding the charge on my credit card and downgrading his account to a free plan. However, there seems to be another charge this month on his bank account. As he typically maintains less than $10 in his account, the recent charge happened immediately. I'm requesting help to cease these charges as he has already canceled. Yesterday, I asked him to check and, surprisingly, it still shows as a premium account, even though he canceled it again. I am seeking refunds for the charges on 2/21/[redacted] and 4/11/[redacted], each amounting to $10.81 deducted from my son's bank account. Thank you for your assistance.

My account got hacked, and someone is playing music from another device. They've deleted most of my music. When I try to play music on my phone, it suddenly stops and switches to their device. Even when I switch back to my phone, they play rap music that I don't have. I've changed the passwords for my linked Facebook and Spotify accounts. I've temporarily disconnected my premium to stop it from happening. I have screenshots of the issue and need help resolving this.

I am disappointed that Spotify removed Zheani's album "The Line" from my Premium account after I downloaded it. Premium users should be able to listen to downloaded music offline without needing a connection for apps like SoundCloud or YouTube. If Spotify chooses to keep Zheani as an artist, they should restore "The Line" to the platform. The removal of music after allowing downloads is frustrating and disrespectful to fans. Spotify should keep the music they release available for listeners.

I installed Spotify on my phone over a year ago and had a free trial that I canceled before it ended. Recently, I noticed a $10.81 charge on my account that I couldn't identify which was in addition to another $10.81 charge. Upon reviewing older statements, I discovered that Spotify has been deducting this amount since at least June [redacted] for a free subscription, possibly even longer. I believe this charge is incorrect as I had canceled the trial. It's frustrating that there's no clear way to contact Spotify about this issue. If I don't receive a response, I will have to involve my bank's fraud department to address this matter. Thank you.

I am currently on an individual premium plan with Spotify. They are running a promotion where they are giving away free Google Home Minis. Despite following all the steps provided, the promotion did not apply to my order. When I reached out to customer support, the first representative, Quinn, left the chat abruptly once I explained my issue. When I tried again, the second representative, Carole S., requested the URL and my promo code only to inform me that it had already been used. She mentioned she would investigate further but then left the chat as well. This was my first time using the promo code, and although I contacted Google about the issue, they mentioned only Spotify could assist. Unfortunately, Spotify has not been able to provide any solutions thus far.

I am experiencing an issue with Spotify. After canceling my free account, I discovered that Spotify has been deducting $10.81 from my bank account without authorization for over a year. As a person on disability, this unauthorized withdrawal is concerning. I plan to contact my bank's fraud department if I do not receive a prompt response. It is disappointing that there isn't an easy way to reach out to Spotify for assistance in resolving this matter. I am seeking a swift resolution to this situation, including a refund of the deducted funds and the immediate removal of my information from Spotify's records. Thank you.

I recently upgraded from a Samsung S8+ to a Samsung S10+ and transferred all my data. However, I noticed that my Spotify libraries didn't come through to my new phone, despite being logged in with the same account. Surprisingly, when I checked my old phone, the songs were all still there. How can I sync my music libraries to my new phone without starting from scratch? Your assistance is appreciated. I also want to mention the inconvenience of not having immediate customer support to address such issues promptly. As someone in the customer service industry, I value efficiency. Thank you for helping me with this matter.

Apologies for any confusion. I previously posted about my issue with Spotify charging me for over a year. My contact details are as follows: email - [redacted], zip code - [redacted]. To summarize, I signed up for Spotify but canceled before any charges began. Due to someone else managing my finances, the charges went unnoticed until recently. I am unable to reach Spotify directly, so if I don't receive a prompt response, I will involve my bank's fraud department. My Spotify account should be free, and I did not authorize any charges. Kindly refund the money deducted. Contact me via email for further communication. Thank you.

Hello, I recently redeemed the Google Home Mini Offer and got an email confirmation stating that my Google Home Mini was ready for me until May 9, [redacted]. However, due to being out of the country, I couldn't check out through my Google account in time. Now when I try, it says the device is no longer available. I found this situation confusing and disappointing because the email specifically mentioned that I had reserved the device and that it was ready. I didn't realize I needed to check out to secure it. It now seems like I missed out as the Google Home Mini is being offered for $90. I believe the email could have been clearer, avoiding confusion about the reservation process. I would appreciate it if you could look into this matter and address it. Thank you

I subscribed to Spotify using my online payment account via Paymaya. On April 13, [redacted], I noticed a charge on my account labeled as UNKNOWN PURCHASE, equivalent to my premium plan. Upon checking the Spotify app, I found out my premium service was paused due to payment update needed. I contacted Paymaya customer service regarding the unknown charge, and they mentioned Spotify initiated the P [redacted] charge as outstanding on my account. Paymaya suggested I reach out to Spotify to resolve the issue as the amount had been charged but remained outstanding. I am eager to reinstate my premium subscription, so I hope this matter can be addressed promptly.

In recent weeks, I have experienced a cyber attack through various social media platforms like Twitter, Pinterest, Yelp, WhatsApp, Spotify, iTunes, Facebook, etc. This attack allowed someone to manipulate connections to eavesdrop on conversations, access documents, and cause harm to my overall well-being, finances, and daily routine. Despite this, I seek to address the situation by closing my account and returning to New York City. I kindly request Spotify to conduct a thorough investigation into the individuals involved and take appropriate actions. Thank you.

I am an Apple iTunes member, and Apple allows you to share your music and library with friends who are also iTunes members. They also permit you to play your library on a total of five computers or devices. I received your Spotify offer through the App Store or some other channel, though unsure. So, I joined Spotify and upgraded to premium to enjoy all its benefits. I have been paying $9.99 per month for my Spotify premium account, and I can prove it with my bank records. Notably, I noticed several fishy logins with individuals monitoring my personal life, trying to extort money, or creating drama. They have access to my Apple iTunes on up to five computers, but I am the one paying for it. This raised concerns, prompting me to investigate cyberbullying. I found networks on Pinterest and Yelp engaging in shady behavior like ghosting and trafficking. I want no part in these groups and urge others to be cautious.

My 14-year-old stepdaughter has had a Spotify account since May [redacted]. Music means everything to her, and she has streamed thousands of songs. Unfortunately, we recently discovered she was being groomed online and was in a sexual relationship with an adult. The police have confiscated her devices, and she's not allowed online as the case goes to court. She is now talking about suicide. We need to save some of her music offline. Can Spotify help us save her playlists as she can't access the internet? The police recommend we download and save her music. How can we do this on a device without internet access? We can't risk her being exposed online again. We understand we can't cancel the account without losing everything, but we need to ensure she has her music during this difficult time. Can we make a one-time payment to save her music to a device permanently? Her music is crucial to her well-being, especially now. Please advise.