Spotify Customer Service Issues

My name is Catherine Carey, and I have a premium Spotify account. I tried to switch to a student account on the website since I'm a student at the University of Texas at San Antonio. However, instead of being charged $5, I was charged $10, causing an overdraft fee. I have a gift card that should cover this, but I keep getting an error. This situation is frustrating as I've been overcharged, faced an overdraft fee, and couldn't apply my gift card. Could you please assist me in applying the gift card? If that's not possible, I would like to cancel my subscription and get a refund for the last charge. Thank you, Catherine Carey

I am unable to make my playlist "Background Chillin" public on my original Spotify account under the username aaroncimino. I recently switched to a Family Account, and I created a new account under the username [redacted] Additionally, I have discovered another account named Aaron Leighton linked to my email [redacted], which I believe needs to be deleted. The account [redacted] has limited songs and is the one I wish to keep. I want my playlist "Background Chillin" on this account to be public. Thank you.

I have noticed unauthorized charges on my credit card from Spotify for the past four to five months. I contacted the bank in November, and they provided an [redacted] number for me to call to cancel the charges. Despite assurances that the charges would stop, they have persisted. I am requesting a refund for all the unauthorized charges dating back to November. Most recently, money was taken from my account on the 5th, which I did not authorize. I provided my information to an individual claiming to be from Spotify's office using the [redacted] number I was given. I am eager to have the refund processed promptly to resolve this issue. Thank you. - J. Gilmore

I've encountered some issues with my account lately. I noticed unfamiliar playlists saved and songs added to my library that I haven't selected. My daughters helped me realize the extent of the problem when they used my phone to play music in the car. It seems like someone else might have access to my account, which never crossed my mind before. Upon logging in on my laptop, I found out that several account details were changed, such as my email, gender, and date of birth. I am unable to modify these without a password, but I initially logged in using Facebook and don't have one. The email on my Spotify account should be [redacted], but it currently shows as [redacted]

I signed up for the 3-month offer for only ¢99, but did not receive the premium features. After contacting support, I was informed that they couldn't refund my money, which I understood. However, recently I noticed a charge of $9.99 on my credit card for premium services, even though I still didn't have access to them. I want to ensure that my account won't be charged again and request a refund.

I've been getting various ads from Spotify about membership, sometimes for 30 days and sometimes for 60 days. When I try to sign up for the 60-day offer, it changes back to 30 days. If the offer is truly for 60 days, I would love to join as a member. Living in Japan, I often come across the Japanese version of the Spotify homepage, but since I can't read Japanese, an English page would be preferred. If you can assist with this issue and honor the 60-day offer, I'll gladly sign up and enjoy your services. Best regards, David.

I spent 20 minutes explaining the issue, and now on the Answer page, you're asking for $77 to chat with me? The problem is with Spotify, not me. I can't log into my account or cancel because I have a different email address than when I originally signed up four years ago. This is unacceptable. I may need to cancel the payment on my Visa since I can't receive any service. It would be helpful to have a phone line or another way to resolve issues without such high costs. I am disappointed. I will have to cancel the payment entirely, as there are other music services I can explore instead.

I'm having trouble canceling my account due to changing my email address. It's frustrating not being able to log in or cancel my account with the new email I now use compared to four years ago. I'd like to cancel the $9.99 charge on my Visa. I want to confirm the cancellation and request a refund for March. It's crucial that I receive confirmation via my new email. If possible, reaching out to me by phone at 1-[redacted] would be helpful. My new email is [redacted] Thanks.

Hello, For many years, I have been using Spotify without any issues. Recently, while listening to music, a message from "Web Player (Chrome)" keeps popping up, playing random songs on another device. Even when I try to ignore it and play my own music, it takes control and overrides my choices. I have tried to delete the app and Chrome, but the problem persists. This disruption is frustrating, and I am considering canceling my Spotify subscription since I cannot enjoy my music. After researching, I found others facing a similar issue, suggesting creating a new account without using Facebook. However, this would mean paying a new fee and losing all my playlists accumulated over the years. I seek guidance on how to resolve this matter promptly. Regards, C.

I missed out on 2 years of student discount because I didn’t realize I could get half price while studying. I have just enabled the discount on my account. My next step is to set up a family sharing account so my family can also use Spotify. I'm wondering if this is possible with the student discount. It would seem unfair if not, so could you please guide me on how to switch my account to a family account? The steps are not clear on Spotify.com. Thank you!

Hello, I tried to claim the free Google Home mini offer as a premium user but encountered several errors. This might be due to my subscription lapsing and upon re-subscribing, I received another free trial. Your help in resolving this issue would be greatly appreciated. If necessary, I am willing to forego the promotional period even though I am puzzled about receiving a second free trial on the same account. The email linked to my account is provided for reference.

I'm having trouble accessing my Spotify account. When I first got the app, I connected it to Facebook, and it's linked to an old email address that I can't access anymore. I have a premium account, with account number [redacted]. I believe my account is now associated with the email [redacted] I would like to change it to my current email, [redacted] Hopefully, this change will resolve the issue. If I can't regain access soon, I may need to close the account completely.

I am having trouble accessing my Spotify account on my phone. My Spotify username is stevenjanzen, and the associated email is [redacted] Despite recently paying for Spotify Premium, I am unable to log in and keep getting kicked out. This situation is quite frustrating for me. The Order ID for my Spotify Premium purchase is [redacted][redacted]. The error message indicates that my login is not connected to my email address. Could you kindly link my login to this email account? Your assistance with this matter would be greatly appreciated.

I am truly disappointed with the free Google Mini promotion. I have been a loyal Spotify Premium member for over three years, recently switching to the family plan. I don't understand how I do not qualify for the promo when I have been a supporter for so long. I am willing to switch back to Premium to receive the Google Mini, but I am unable to do so on my account. I have always raved about Spotify to others. I hope to hear from you soon on how this issue can be resolved.

Good morning, I recently had a conversation with one of your employees regarding Spotify's family plans. Initially, they mentioned bias against families, but later specified bias against Canadian families. When I requested their employee number and supervisor's contact information, they declined. I inquired about why family plans cannot include a Google Home Mini, suggesting it would be more logical to have one per family account. I am disappointed by this encounter and considering switching to a company that does not discriminate against families or Canadians. Is this part of your training? Are your managers consistently occupied, and why did the employee avoid providing accountability for their actions? I had expected a more logical and fair approach from a modern company like Spotify.

I have a [redacted] Honda CRV, and recently I've been having issues with my audio system while playing music on Spotify while driving. Suddenly, a loud static noise plays through the speakers, the music stops, and all radio/Bluetooth functions seem to stop working. I've tried resetting the audio functions back to factory defaults at the Honda dealership, but the problem persists. I'm unsure of the root cause of this problem and how to resolve it. Could this be related to a Spotify glitch?

I canceled my Spotify Premium account, yet there was an unauthorized charge on my checking account yesterday, leading to two NSF fees I cannot cover. I request an immediate refund of the latest charge Spotify withdrew from my account. My credit union will refund the NSF fees once you return the charge. Thank you for assisting with this refund to my checking account. Sincerely, Rachel C.

Hello there, I have been a Spotify customer for around 6 to 7 years, consistently maintaining my premium subscription without any missed payments. Recently, due to losing my job, I encountered a payment failure issue on my Visa. After resolving the matter with my bank and transferring the necessary funds, there has been a delay in the payment processing. I have already started a new job and assure that I will continue my subscription without any further issues. It is crucial for me to keep my Spotify account active. I kindly request Spotify to allow some extra time for the payment to process and avoid shutting down my account. Your understanding in this matter is greatly appreciated. Thank you.

I would like to report a bug that both my friends and I have experienced. The issue occurs on an iPhone X when listening to music through the phone speakers, then locking the phone, tapping the screen to see the lock screen, pausing the music on the lock screen, and pressing the lock button to turn the screen off. Subsequently, the music resumes playing, which is clearly incorrect behavior. As a college student with programming knowledge, I seek a more user-friendly way to report these bugs without receiving emails. Fixing this issue would greatly improve user experience. Thank you for addressing this problem.

A few weeks ago, I encountered an issue with my phone unexpectedly shutting off while using Spotify. I've been a subscriber to Spotify Premium for approximately a year, with monthly charges of $14.99. Upon my phone rebooting, it prompted me for a password for Spotify, which I hadn't used in months and couldn't recall. After multiple unsuccessful attempts, I reluctantly created a new free account to continue listening to music. Since then, I've been struggling to regain access to my original premium account despite my efforts. I acknowledge that this situation may be due to my oversight, but I've invested significant time and effort into curating my music library and playlists. The music available on Spotify has brought me immense joy and relaxation. I'm eager to restore my original premium account and would greatly appreciate any assistance possible. My account is registered under either [redacted] or [redacted] I sincerely hope for a resolution. Thank you, J. Hart.