My name is Michael Cobb and I have a Premium Spotify account but I cannot login and pas...

GetHuman-revcobb's customer service issue with Spotify from March 2019

5 views | 27845 similar | 0 following
Help with my Spotify issue
First: share to improve GetHuman-revcobb's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-revcobb's next move: find and follow the right step-by-step guide.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-revcobb will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-revcobb can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-revcobb's own words
My name is Michael Cobb and I have a Premium Spotify account but I cannot login and password reset does not find my email address. The email addresses I use are *****@***.com and *****@***.com. After several attempts the messages I get suggest that I might have signed up via Facebook but I dropped my Facebook page years ago and cannot reactivate my Facebook page. I have been a Spotify customer for many years and I find it extremely frustrating that I cannot access my account to make changes. If my account is associated with Facebook I'd like to cancel and initiate a new Premium Spotify account with the Hulu package. I also already have Hulu but would like to combine my accounts under Spotify Premium if possible. Your prompt reply with a solution would be greatly appreciated. Thank you.

GetHuman-revcobb did not yet indicate what Spotify should do to make this right.

How GetHuman-revcobb fixed the problem

We are waiting for GetHuman-revcobb to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-revcobb fixes it.
This email address isn't valid

Spotify

Customer service issue
Reported by GetHuman-revcobb
Mar 13th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 27845 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account

Timeline

GetHuman-revcobb started working on this issue
Mar 13th, 2019 3:28am