Hello! My complaint is that our artist La Jefa song “Quiero Tenerte “ monthly listene...

GetHuman-fannye's customer service issue with Spotify from August 2018

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The issue in GetHuman-fannye's own words
Hello! My complaint is that our artist La Jefa song “Quiero Tenerte “ monthly listeners on August * at *:** when we checked was *,*** Listeners . Today when we checked this morning August ** at **:** am it’s now *** Listeners.... how can this be? We need you to investigate to see what happened? From *,*** Listeners going down to *** Listeners. The numbers go up not down. The same issue with the streaming the artist numbers were *,*** streaming on July ** at *:** am when we checked and then went up to *,*** streaming when We checked on August * **:** am and today August ** at **:** it went down to *,*** streaming ! How can this happen ? From monthly listeners going down *,*** LISTENERS LESS and from monthly streaming going down *,*** LESS STREAMING ! We please need for you guys to investigate and fix this . We have all the screenshots as proof to backup our complain. Please if you guys can get to this ASAP because this dosent look good for the artist . Hope this matter can be fixrd immediately Thank you!
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Customer service issue
Reported by GetHuman-fannye
Aug 11th, 2018 - a yr ago
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GetHuman-fannye started working on this issue
Aug 11th, 2018 3:00pm