We have been frustrated by a lack of action by Spirit AL staff and need an URGENT resol...

GetHuman-hajialia's customer service issue with Spirit from March 2019

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The issue in GetHuman-hajialia's own words
We have been frustrated by a lack of action by Spirit AL staff and need an URGENT resolution. Basically, we wanted to modify our two reservation (OFWYJA, WEY*GG) and based on last conversation with Spirit airline billing folks they were going to correct their record so that we could modify our flights. This was confirmed by Spirit AL staff on a three way call with Bank of America and us. BOFA confirmed that there is no money owed by us to Spirit AL. Unfortunately the issue is still not corrected by your staff and we are still waiting. Thank you!
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Spirit

Customer service issue
Reported by GetHuman-hajialia
Mar 28th, 2019 - 23d ago
I have an issue with Spirit too
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Seen by 7 customers so far
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Timeline
GetHuman-hajialia started working on this issue
Mar 28th 3:59pm