What Do I Do If My Baggage Was Damaged with Spirit Air?

Flying is still one of the safest and quickest ways to travel, so the worst thing that can happen during a trip is for your bags to become damaged. This guide will help you in case this unlikely situation does occur when you fly Spirit Air.

The Basic Steps

File a report first with immediately at a Spirit Air baggage service office at the airport. Please keep in mind that domestic flights must report damaged or lost baggage within 4 hours of arrival while international flights must report damaged baggage within 7 days of arrival.
File a claim at www.spirit.com/bagclaim and follow the prompts to file your claim. If that online form is unavailable, a PDF file is available for download near the bottom of the page. Complete it and mail it and the supporting documents to

Spirit Airlines

ATTENTION: Luggage Resolution Department

2800 Executive Way

Miramar, FL 33025

Starting the Claims Process

Once you file a report with a Spirit Air Associate, you will be given either a Baggage Irregularity Receipt or a Luggage Service Report, depending on the type of claim. These documents will have pertinent information regarding your claim along with a report number.
Your claim will be denied if you don't file a report with Spirit at the arriving airport within the timeframe allotted.
Review and complete the Customer Property Form at www.spirit.com/bagclaim and then save it to your computer.
Go to spirit.com/help and click on Ask a Question and complete the needed fields.
To help, the inquiry topic will be File a Bag Claim under Bags.
The type of claim will be however your bag was mishandled.
Attach the Customer Property Form and the supporting documents.
Verify you're not a robot and click on Submit. You should receive a confirmation email shortly. An associate from the Luggage resolution Team should be contacting you within 24 hours of Spirit receiving your claim with the next steps.

Things Spirit Air isn't Responsible For

Damages due to wear and tear of the following

Over-packing or over-stuffing the bag
Packing of fragile or perishable items
Manufacturer's defects
Pre-existing damage or scuff marks

No Liability for Certain Items, Checked or Carry-on

Electronics
Medicines
Money or jewelry
Business Documents
Computers or eyeglasses
Limited liability for unchecked baggage or carry-ons. Spirit will only take responsibility for damages incurred due to sheer negligence, not normal shifting of items during flight or turbulence.
Please note this is not an exhaustive list, the full list is close to page 37 of this document https://content.spirit.com/Shared/en-us/Documents/Contract_of_Carriage.pdf

If you need any help or have questions about the claims process, you can either send an inquiry at spirit.com/help or call them here.

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What Do I Do If My Baggage Was Damaged with Spirit Air?

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