In a nutshell: If you recently booked a flight on Spirit Airlines and found that you were overcharged, you need to know how to get a refund for the overcharge. You don't have a lot of options for doing this, and you need to get started as soon as you notice the billing error.
If you recently booked a flight on Spirit Airlines and found that you were overcharged, you need to know how to get a refund for the overcharge. You don't have a lot of options for doing this, and you need to get started as soon as you notice the billing error.
Make sure you get the names of any Spirit Airlines employees you talk to, as well as the times of all calls. Save transcripts of all chats and keep copies of all emails. They might be needed later in the dispute process.If you notice the overcharge within 24 hours of making your booking, you might find that the easiest way to resolve the matter is to simply cancel your booking and getting a full refund, in accordance with Spirit Airlines refund policy. If you want, you can then try making the booking again.Keep in mind that, if you initiate a chargeback dispute with your bank, Spirit Airlines may respond by blacklisting your credit card, making it impossible to use in future Spirit Airlines transactions.
If you see that you have been charged twice, but only expected the single charge for your purchase, you are most likely dealing with an authorization hold. This is simply a procedural thing, verifying that there are sufficient funds in your account. It will disappear on its own pretty soon.
If the problem is simply that the final price you were charged is higher than you expected then look at your booking confirmation to see if your booking included optional items like seat selection that you hadn't realized you were ordering.
If you believe you have grounds to dispute the charge, continue with the next steps.
Get images of everything that shows that you were overcharged, such as screenshots of the offer, receipts, and so forth.
Spirit Airlines customer service
Tell them that you were overcharged and explain about why you think so and the evidence you have. Explain why you think you should have the charge removed.
If you are not satisfied with the result, continue on with the next step.
Every bank has its own rules and procedures regarding chargeback disputes, so it's best if you don't wait too long before taking this step.
When you talk to your bank representative, make sure that they know you are making this dispute under the Fair Credit Billing Act.
Once you open the chargeback dispute, the bank will begin its own investigation of the charge. If it finds in your favor, it will refund the relevant part of your charge.
If this does not work either, take the next step.
Office of Aviation Consumer Protection Complaint, Comment, and Compliment Form page
If you have any questions for Spirit Airlines, call a customer service representative. The customer service center is open 24 hours a day, 7 days a week.
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