How Do I Get a Refund for an Inflight Charge from Spirit Air?

Introduction

Products and services purchased on board an aircraft are referred to as in-flight charges. These may include beverages, meals, entertainment, and Wi-Fi access. Charges may not appear immediately on your account, especially when the aircraft needs to reconnect to the internet before processing the payment. If your trip includes multiple flight segments, you may see separate charges for each segment. If you notice duplicate or unexpected in-flight charges, contact the airline directly or follow its official refund process. If you need a refund for an in-flight charge from Spirit, continue reading this guide for step-by-step instructions on requesting your refund.

Use Spirit's Refund Form

Spirit Air has a refund form that customers can use when requesting a refund for an in-flight charge. Enter your email address (Spirit will use this to contact you regarding the refund, and your first and last name. You also need to select the Wi-Fi Purchase Type. You may be eligible to receive a refund if you purchased Wi-Fi separately.

Enter Booking Confirmation Code

We're still in the same form, and you need to also fill out the booking confirmation code, Wi-Fi receipt number, voucher code, and flight number. The booking code is the code you received for your flight. For the Wi-Fi receipt, this is a separate receipt emailed to you when you purchased the Wi-Fi.

Complete the Form

Complete the remaining fields on the form and enter the verification code shown below before clicking Submit. If you have a receipt, enter the total amount charged in the appropriate field.

After submitting the refund request form, expect a confirmation email from Spirit Air. You will receive the status of your refund via email too.

Chat With a Spirit Air Staff

Click the Chat Now button on Spirit's Customer Support website to speak to a representative. Just say you need a refund and you will be connected to a Spirit Air agent who can better assist you with your in-flight charge concern.

How else can you contact Spirit regarding an in-flight charge? Feel free to also send them feedback via snail mail.

Use This Address

If you prefer to write to Spirit, be sure to include official receipts and your booking # so they can check your flight. We also suggest attaching contact information so they can reach out to you. While Spirit accepts written requests, it's faster to use the form or call Spirit Air directly and inquire about a refund on your in-flight charge. Just make sure to provide them with the correct details to prevent further delays.

Conclusion

If you purchased a Wi-Fi service with your Spirit First or if you're a member of Free Spirit Gold, a refund may not be issued. We do suggest that you still contact Spirit Air, so they can check on your flight. Better yet, use the refund request form above and fill out the form completely. Once submitted, wait for Spirit Air to review your request and get back to you on the status of your refund. Do you have further questions about an in-flight charge on your account? Don't hesitate to contact Spirit Air Customer Support today.