I had a flight from LAX to Oakland today, scheduled to depart at *:** AM. I attempted t...

GetHuman-liqiwen's customer service issue with Spirit from November 2018

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The issue in GetHuman-liqiwen's own words
I had a flight from LAX to Oakland today, scheduled to depart at *:** AM. I attempted to check-in at least ** minutes before the scheduled departure time, at *:** AM, as shown attached. I was denied to get a boarding pass and my reservation was cancelled. According to Spirit's website, the reservation will be cancelled if the guest does not check-in ** minutes prior to the scheduled departure time for domestic flights. I was told by the agent that the plane already left at the time I asked for a boarding pass and to contact Spirit for a refund or reserve the next earliest flight.
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Customer service issue
Reported by GetHuman-liqiwen
Nov 25th, 2018 - 10 mons ago
I have an issue with Spirit too
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Seen by 7 customers so far
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GetHuman-liqiwen started working on this issue
Nov 25th, 2018 11:20pm