VERY UPSET ...MY FAMILY WAS SET AND SCHEDULED TO LEAVE ORLANDO FLORIDA TODAY *PM TO LAT...
GetHuman-machiel's customer service issue with Spirit from April 2018
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The issue in GetHuman-machiel's own words
VERY UPSET ...MY FAMILY WAS SET AND SCHEDULED TO LEAVE ORLANDO FLORIDA TODAY *PM TO LATROBE PENNSYLVANIA. OUR FLIGHT HAS HAD TWO UNBELIEVABLE DELAYS WHICH WE HAVE NO CONTROL OVER BUT GETS US BACK TO PA AT *:** AM ON SATURDAY APRIL **. MY KIDS WORK HAVE A BABY FLYING WITH THEM AND THIS IS VERY VERY INCONVENIENT AND UNEXCEPTABLE AND NOT SURE HOW YOU HANDLE INCONVENIENCE BUT WE WILL NOT STOP TALKING ABOUT THIS WITH OTHERS WHO FLY SPIRIT SIMPLY BECAUSE THIS IS NOT THE FIRST TIME WE HAVE HAD SUCH A DISAPPOINTMENT ...EVERY HOLIDAY AS WELL..WE CANNOT BE AT YOUR MERCY ..OUR TIME AND MONEY IS VALUABLE TO US AND THIS IS THE LAST TIME FOR THIS AIRLINE TO DISAPPOINT US..MY FAMILY HAS SPENT LOTS OF MONEY WITH YOU OVER THE LAST * YEARS. SORRY NOT A FAN...NOT ONE WEATHER ISSUE EITHER END OF THIS SCHEDULED FLIGHT SO IT IS SPIRIT'S PROBLEM NOT OURS I RECOMMEND ALL PARTYS RECEIVE A VOUCHER FLIGHT EACH.*BIJZYR*AND *BCCUVG*MY FAMILY VISITS US IN FLORIDA ABOUT *X A YEAR...WILL CONSIDER ANOTHER AIRLINE. *THESE FOLKS NOW WASTE TIME GETTING TO THE AIRPORT WAITING AT THE AIRPORT AND MAJOR RE-ARRANGEMENTS TO GET PICKED UP AT *:**AM AT LATROBE PA...NOT COOL...NOT WITH A BABY!! NOT FOR ANYONE *MACHIEL MARINO ***-***-*****RESOLUTION can only be free round trip flights for each person....*WHAT COULD POSSIBLY BE THE ISSUE TO BE RESCHEDULED DEPARTURE THIS AMOUNT OF TIMES BEFORE NOON THE DAY TO LEAVE...FRIDAY APRIL ** ...*NOT LIKING THIS AT ALL....SO SAD.
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