My daughters snapchat account (EMILY.DELLISOLA) was hacked and the thief changed her pa...

GetHuman-slegdell's customer service issue with Snapchat from September 2018

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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-slegdell's own words
My daughters snapchat account (EMILY.DELLISOLA) was hacked and the thief changed her password, email address, and phone number so she has no access to her account. She followed their rules and reported the problem asking them to resolve the issue, they have done NOTHING!! After many days filled with tears and stress, she finally gave up. Her account is still being used by her hacker, who is sending lude and sexually promiscuous photos to her teenage friends, all of which have reported the “snap chatter”, and still nothing was done to stop it. This company should be ashamed of themselves, allowing this to continue. I am totally beyond frustrated! As you probably know, social media is used by employers to check up on potential hires. My daughter is in college and I cannot allow this to be an issue when she graduates and seeks employment. If this situation is not resolved promptly, I plan to seek legal counsel, since this company claims to protect its user’s privacy and clearly does not.
GetHuman-slegdell did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-slegdell
Sep 20th, 2018 - 6 mons ago
I have an issue with Snapchat too
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Seen by 6 customers so far
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GetHuman-slegdell started working on this issue
Sep 20th, 2018 2:39pm