Snapchat Customer Service Issues

A while back, my phone was stolen, and my old phone number linked to my main Snapchat account. It holds everything important from my life. I've been attempting to reach the individuals who have my old number, but they won't share the verification code being sent to them. Reaching my old Snapchat is crucial as it houses most of my teenage memories and my children's pictures that I can no longer access. The situation has left me utterly devastated. I've been trying for months but with no success. I am really heartbroken. Please assist me in recovering my account. I've exhausted all my options. Thank you. -Kayla

I downloaded the Bitmoji app but never connected it to Snapchat, only used it for messages. My Snapchat profile didn’t have the ghost; I had motion pictures as my "profile picture." Today, September 9th, [redacted], I saw it changed to the white ghost. I now have Bitmoji connected with Snapchat, so no more "profile picture." Why did my pictures disappear, and can I get them back? It may sound silly, but those photos were taken before my cancer diagnosis, and I didn’t want to change my picture for that reason. Is there a way to recover them?

Hello, my name is Calyn. I'm reaching out to ask if there is a way to freeze my current snap streaks as I will be going on deployment soon. My only streak is with my girlfriend, and I've noticed it reset a few times already. I won't have access to my phone during this time, so I'm hoping for some assistance with this matter. I don't expect the streak to continue while I'm away, just looking to freeze it. I appreciate any help you can provide. I realize this might be an unusual request, but if Snapchat could help, it would mean a lot to me. Thank you for your support. Best regards, Calyn Hutto, FCA3, US Navy.

Hello, I wanted to bring up an issue related to my Snapchat account. Lately, I've been facing problems with the My Story feature. Specifically, when I try to upload a video with multiple scenes, the order gets mixed up. For example, if my video has four scenes, instead of appearing as 1, 2, 3, and 4, it is shown as 1, 2, 4, and then 3. I've checked with other Snapchat users, and it seems like I'm not the only one encountering this problem. It can be quite frustrating for both me and my friends when the story is displayed incorrectly. I would appreciate any guidance on how to resolve this issue. Thank you for your assistance.

Hello, My girlfriend and I enjoy communicating via Snapchat videos. We exchange over [redacted] videos at times, but recently we've noticed some disappear when sending large batches. For instance, my girlfriend sent me [redacted] videos while I was asleep, but when I woke up, only about 40-50 were available. This issue began occurring in the last month. We both have stable Wifi connections, and the missing videos are consistently the first ones to disappear. We value this form of communication and would appreciate your assistance in resolving this matter. Please reach out to me via email. Thank you.

Hello, I work with a non-profit suicide prevention program in Montana and we want to create a community filter for a few towns on our Reservation. Montana has the highest suicide rate per-capita in the country, with Native American suicide rates 5-7 times the national average. This is a critical issue in our area. Snapchat's guidelines prohibit business logos on community filters, but we believe our non-profit logo is important for recognition and connection. We would appreciate clarification on whether we can feature our logo on the filter, or any guidance on who could assist us with this request. Thank you, Jordan L.

My Snapchat account was hacked on Sunday. Initially, my password was "brownsugar," and the hacker changed it. When I tried to reset it, they also changed my email associated with the account. The hacker is targeting women, like my friend b_renea, whose social media accounts were also compromised. The hacker is pretending to be me, messaging my contacts and asking for personal information. I have important chats and photos saved, and I am concerned. I am looking for help to either secure my account or shut it down completely. My email on the account was [redacted], and my Bitmoji features a brown female with short curly hair. My username is arielalyece.

My girlfriend and I reached the pink hearts milestone on Snapchat. However, on her phone, she now has a red heart instead of a pink one. We suspect this change occurred due to a temporary lapse in being each other's best friend on the app. Usually, this would result in both hearts downgrading to yellow, but in this case, only hers switched to red. We would appreciate it if Snapchat could explain why this adjustment happened. Our main goal is to understand the situation better for the future. Thank you for looking into this matter.

Hello, I'm Erick Perez. I'm reaching out to report that my Snapchat account was hacked by someone close who knew my password and changed it along with the email. Despite my attempts to reclaim it, the individual refuses to return it. They have linked their email to my account, leaving me no other option but to seek help from the company. My request is to reset the password and email associated with my account so I can regain access to my personal information. My Snapchat username is Erick_perezap12. I'm willing to provide any necessary information about the account's content, conversations, or friends to verify my ownership. Thank you for your assistance in resolving this matter.

I need to report scammers on Snapchat offering premium accounts through Cash App. They tricked me into sending money twice, then claimed to be minors when I asked for a refund. They threatened me when I tried to catch them in the act. They use fake profiles on Plenty of Fish to lure men in, then switch back after being reported. Their Snapchat accounts are SC saucerunner, SC showhunni, SC greenebykes, and SC lyssapre. I hope this information helps stop their scam and protects others from falling for it too.

My boyfriend and I had a snapchat streak until it disappeared less than 24 hours after the app updated on 11/09/18. There was no timer icon prior to this issue. We were both connected to wifi when we sent snaps. This streak is important to me as it's the only one I have and holds sentimental value, marking the start of our relationship. I believe the update or a connectivity issue caused this. I kindly request for the streak to be restored as a gesture, as we didn't intentionally break it. Thank you.

My friend and I are facing a recurring issue on Snapchat. Despite neither of us removing each other, his account is not appearing when I search for it, and vice versa. To ensure he wasn't ignoring me, I messaged him from another account, only to realize we were no longer on each other's friends lists. After exchanging account details, I attempted to re-add him, but it seemed like I had removed him when I hadn't, and he hadn't either. Despite adding him back, he didn't receive a notification. This problem has occurred before, and re-adding fixed it previously, but it's not resolving this time. I'm seeking assistance in resolving this issue or advice on how to address it. Thank you.

Hello, Ever since I switched from using an iPhone to my current OnePlus 6, I have been encountering connectivity problems with your app. The app functions properly for a few hours before all incoming snaps stop appearing on my phone, and any snaps I try to send out fail. Reinstalling the app temporarily resolves the issue, but this is not a sustainable solution considering how often it occurs. I have attempted the common troubleshooting steps found online multiple times without success. This issue seems to be unique to Snapchat as I do not experience it with any other apps. Any assistance you can provide would be greatly valued. Thank you, Matthew

I am having trouble logging into my account, dino.lex. Even though I know the password, I cannot access it. I mistakenly created a temporary account, dino.lex96, which I thought I had deleted but did not. My primary account is dino.lex, where I believed I had associated my phone number ([redacted])-[redacted] for password resets. Strangely, my dino.lex96 account has my email, [redacted], which I thought was linked to my dino.lex account. Could you please assist me in accessing my dino.lex account with my email, phone number, and resetting my password? This is crucial for my communication needs, as I rely on this account to connect with others. Thank you for your help.

I have been trying to request the deletion of certain usernames and email accounts as a concerned parent due to receiving login emails that suggest unauthorized access. Despite changing the password multiple times, there are still login attempts from different devices. I urge for these accounts to be permanently deleted for safety reasons. The process to report such serious issues through the customer service section seems unclear and not very informative. As a parent, I feel it is crucial for social media platforms to address these concerns promptly, especially in cases where safety may be compromised. It would be comforting to have a customer service number to address urgent matters or legal concerns. I have screenshots available to support my case and seek immediate resolution. Thank you for your attention to this matter. Sincerely, Ms. H.

I have reached out to Snapchat multiple times regarding my account issue. Unfortunately, I did not authorize login verification on my account and my old phone number is linked to my account. After contacting my carrier, they informed me that they can see the notifications being sent to Snapchat on my old number, but I am unable to receive them on my current device. I never created a backup code as I did not want two-step verification on my account. My carrier advised me to contact Snapchat as they are unable to assist further. I have also attempted to use my email, [redacted], to recover my account, but without success. It is crucial that I regain access to my account as someone with my old number could potentially access it. I have exhausted all available options and am eager to secure my account from unauthorized access.

A while ago, I created my Snapchat account and was delighted with my username. As I've grown older, I realize that my username is embarrassing when sharing it, especially with guys. I'm not alone in facing this issue. Changing my username involves deleting my current account, resulting in losing my streaks, snap score, and connections. I believe Snapchat should provide a way for users to change their usernames to make us all happier. It could be a feature available for a short period, like a week, to prevent abuse.

Hello, I recently upgraded my phone after my previous one broke. Unfortunately, I couldn't transfer my data or keep my old phone number due to the damage. Consequently, I'm unable to log into your app on my new device as the log-in process requires my old phone number. This situation has been quite frustrating, and I'm surprised there isn't an alternative authentication method available. I'm kindly requesting access to my account and can provide any necessary details associated with it, such as my name, birthday, password, email, location settings, and friends. My Snapchat score exceeds 20,[redacted], and all my streaks are now lost. I would greatly appreciate your assistance in helping me regain access to my account. Thank you.

Hello Snapchat Team, I am experiencing an issue with my Snapchat account username, littlemobeyboy, which contains a misspelling that I would like to correct. I have sentimental memories and achievements associated with this account, such as unlocked trophies and connections with friends and family. Before creating a new account, I am wondering if it is possible to change my username from littlemobeyboy to littlemoneyboy or transfer all my data to a new account. I understand this is an unusual request, but preserving my existing account's content means a lot to me. Thank you for your assistance. Sincerely, Long time user

I am seeking records of the last two weeks of text or emojis sent from my daughter's Snapchat account, as false accusations have been made against her. I plan to present this information to the principal to clear her name. My daughter, who is 11 years old, was accused by an anonymous classmate of using knife emojis to intimidate other students running for class president. This has caused her great distress, and we want to prove to the principal that these messages were not sent from her account. User: pup0508 My name is Brenda Reed. Please contact me at [redacted]. Cyberbullying is a serious matter, and my daughter would not engage in such behavior. I suspect someone is targeting her to prevent her from participating in the 6th-grade election.