Snapchat Customer Service Issues

Hello! I experienced an issue last night when attempting to log back into my Snapchat account under the username noahmella123. Despite various attempts, none of the passwords I entered were successful. When I proceeded to select 'Forgot my password,' I was prompted to choose between receiving a reset link via phone number or email. Unfortunately, the phone number linked to my account is associated with an old device that I no longer have access to. Similarly, I am unable to access the email account linked to my Snapchat because it is an outdated email with a forgotten password and linked to the same outdated phone number. I am concerned about potentially losing my streaks and would like to retrieve my Snapchat memories. At this point, I am unsure of what steps to take next and would greatly appreciate any assistance in recovering access to my account. Furthermore, I now recognize the necessity of updating both my phone number and email linked to the account. Any guidance or support you can provide in this matter would be highly appreciated. Thank you for your help. Noah M.

I seem to have forgotten both my Snapchat and email passwords that were linked. My email password was set when I was 13 and I didn't anticipate needing to remember it. Accessing my Snapchat with all my cherished family memories seems impossible now. I am hoping for assistance to regain entry into my Snapchat account or possibly retrieve my saved pictures. I can provide details such as the email, previous passwords, and any other info to aid the process. Any help would be greatly appreciated.

Hello Snapchat, I have been dealing with years of being stalked by my former school acquaintances, which has caused me to refrain from posting anything on my story to avoid unwanted attention. I am seeking a way to start posting on my story again without being concerned. The issue I am facing is related to managing my list of contacts. Some individuals from my school whom I have removed are not showing up on the list of contacts, possibly because I have not interacted with them on the app. I am struggling to locate a comprehensive list of all the people I have added so I can remove and block them accordingly. I have noticed the feature where you can select specific individuals to view your story, but it is a bit confusing. When selecting someone, a red cross appears in the box beside their name - I am unsure if this means they can or cannot see my story. Moreover, the list shows more contacts than I anticipated, but I am unable to select them or view their usernames; only the contact names stored on my phone before adding them on Snapchat. Deleting my Snapchat account is not a viable solution, so I am hoping to find a way to address this issue independently since reaching out to your customer service is not an option. Thank you for your assistance. Regards, Emma M.

I am expecting a baby in March, and recently discovered suspicious messages in my chat history from May 27-30, [redacted] hinting that the baby might not be mine. I believe my ex visited her ex during that time, and I have saved pictures, messages, and conversations as evidence. I am urgently searching for clues in those specific chats with my ex to confirm my suspicions, as she lives two hours away from me and our intimacy period does not align with her claim of conception. Retrieving these chats is crucial for preventing potential financial loss associated with paternity. My username on Snapchat is @roberto_rdz97.

Hello, I would like to bring to your attention an account that was created using photos of my 17-year-old stepdaughter. Although the images have been removed, inappropriate content and personal information, including our home address, were shared. I find this misuse of your platform concerning, and I have reported the issue to the authorities as there has been unwanted contact with my underage daughter. I kindly request the permanent closure of this account and for the details of the account creator to be shared with the police. Thank you.

I tried to log into my Snapchat account, but it said I'm locked out. The only reason I can think of for this happening is if I did something wrong, but I haven't used Snapchat all day. I need to access it to maintain my streaks and to contact my parents since I don't have a phone. I asked my friends to check my account, but nothing has changed. I suspect someone may have hacked my account or that I've been locked out for no reason.

My daughter's Snapchat account (EMILY.DELLISOLA) was hacked. The hacker changed her password, email address, and phone number, preventing her from accessing the account. Despite reporting the issue and following their guidelines, Snapchat has not taken any action. The hacker continues to use the account, sending inappropriate photos to her teenage friends who have also reported the situation. This has caused her a lot of distress and after failed attempts to resolve it, she is now giving up. I am deeply frustrated as social media presence is important for future career prospects. If this matter is not addressed promptly, legal action may be necessary as the company is failing to protect user privacy as promised.

Hello! I'm "dom" and I am encountering an issue with my ad application on Snapchat Business Center. While completing the application, I mistakenly confused the "name" with the "username" fields. As a result, I was prompted to contact Snapchat Business Center. I am currently trying to adhere to the specific instructions provided, but I am finding it confusing. I would appreciate it if you could assist me in rectifying this problem promptly so I can proceed with uploading my business account "Poems of Dreams." I need to rectify this error and restart the ads application knowing my mistake, which was entering my name in the incorrect category. Kindly allow me to reapply so I can successfully upload my business account. Thank you!

I have an existing Snapchat account but recently got a new phone and phone number. I attempted to log in from my new device, but couldn't remember my password. Upon trying to reset it, I was asked to provide my email address. I opted to receive the verification code via email since I no longer have access to the old phone number linked to my account. However, I still received the code on my old number even though I selected "via email." Despite my preference to keep my current account, I tried creating a new one as a test, only to be informed that my email was already associated with an existing account. I would appreciate any assistance with this matter.

Hello. Recently, I've noticed someone attempting to register my phone number on Snapchat and WhatsApp. Despite not having a Snapchat account, I've been receiving registration codes on my number [redacted] [redacted] [redacted]. It seems suspicious that someone could attempt to set up an account without access to these codes. I'm concerned about potential identity theft and would appreciate your help in investigating this matter. It would be helpful to know the name the person is trying to use in setting up an account. My name is Carys Solman, so any attempt to create an account with my details would be fraudulent. I believe knowing the email address associated with the registration could assist in identifying the individual responsible. Thank you for looking into this.

Upon upgrading my phone, I encountered an issue signing into Snapchat. The app mentioned that my phone number and email were not verified. I remember signing up for Snapchat through Facebook initially. Despite searching through Facebook, I couldn't find a way to reconnect my Snapchat to the original account. Unfortunately, I couldn't access my account with the username ashweepeehehe3. Consequently, I created a new account, adelponte1, to try and retrieve access to the old account to no avail. I am eager to regain access to my old account as it contains cherished memories and connections with Snapchat friends. This situation has led to a decline in my interest in Snapchat. I sincerely hope there is a solution to recover my original account and resume using Snapchat with all its features.

Hello, I am Aleah Marie Torres and I am in need of assistance. My Google account, which I have had since [redacted] and where all my social media accounts were linked, was compromised about 3-4 months ago, resulting in my Snapchat, Facebook, and other accounts being hacked. Although I managed to regain access to most of my accounts yesterday, I am unable to access my Snapchat due to changes made by the hackers. Despite knowing my password and email, I am locked out due to 2-factor authentication and my device not being verified. This situation is distressing as my Snapchat and Facebook account hold precious photos and memories of my two boys. I have cherished memories stored on Snapchat for a long time, and I am desperate to regain access. Your help in resolving this issue would be greatly appreciated. Thank you.

Hello, I am Michael. Recently, I purchased a pair of Snapchat Spectacles from a Purdue bookstore. I was thrilled to charge and use them. However, after unboxing the Coral Pair, I found that the Spectacles charge fine but the charging case doesn't charge at all. I checked for any obstructions like plastic or dust but found none. I attempted to process a return online, but I require an order ID which I didn't receive since I bought them in-store without an ID on the receipt. Could you please advise me on the procedure to get a new charging case? Despite trying to reset the case by holding the button for 10-15 seconds, it still doesn't charge. Your prompt response is greatly appreciated. Thank you, Michael S.

I'm experiencing an issue with my Snapchat account. I've been using the username "thecooks" for about 8 years. Recently, 3 weeks ago, my phone fell into water while my Snapchat was active on it. I tried drying it in rice for several days, but it didn't work. Subsequently, I got a new phone. When I tried to log into Snapchat on the new phone, I couldn't verify my account as it demanded my old phone number and email, which I no longer have access to. Even though I've changed my number a few times in the past couple of years and always used my current email, it locked me out. I've struggled to contact Snapchat's customer support multiple times to resolve this issue. I have valuable contacts and data, and I'm seeking help to recover my account, as I've never encountered problems before with changing my number or using my current email to log in. I really hope someone can assist me in regaining access to my account to avoid any further complications.

Hello. I want to share about my experience with Snapchat. Back in second grade, I created an account with a username that I now find embarrassing. It turns out that usernames cannot be changed. I've had this account for a long time and don't want to lose my data by deleting it. While I understand the security reasons behind this policy, I've noticed that many people, including myself, are less inclined to use Snapchat because of this issue. It's uncomfortable when someone asks for my Snapchat due to my username. I am aware of scanning snapcodes, but I still wish there was an option to change usernames. Allowing username changes could attract more users to Snapchat over Instagram.

Lately on Snapchat, I've noticed a recurring issue when adding friends or being added back, where the "added" status remains, preventing me from seeing the person's score or including them in my friend list, despite adding each other. This problem persists even after re-adding contacts, making it hard for me to view private stories. I've tested this with my roommate, proving that the problem lies on my end as she can view scores and is listed as a friend on her account. I suspect it might be a glitch specific to my account or due to a setting, but as I have public stories, these complications are perplexing.

Hello, I recently received an email notifying me about an attempted login on Instagram using my email address. I want to clarify that I did not create an Instagram account, and it appears someone is using my email without my consent. I am only aware of this situation because of the email notification I received. Thank you, Tracy M.

I am Michael Sedor, the eighth-grade dean at Brooks Middle School in Bolingbrook, IL. I am experiencing a serious issue involving students being harassed and bullied on Snapchat through a fake and anonymous account. The first incident took place a week ago and was promptly reported. However, the individual has now created a new account called "unknown123" to continue the harassment, bullying, and threats of harm towards two of my students. The anonymous person has gone so far as to threaten my students with stabbing or shooting, which is extremely alarming. While I doubt the threats will be carried out and are likely meant to instill fear, the safety of my students is my top priority. I urgently require information such as the person's name or IP address to address this issue promptly and ensure the security of my school.

My ex deactivated my Snapchat account without my permission. I would like to request the reactivation of my account as I want to keep my old account, photos, friends, and streaks. Despite knowing that after 30 days the account is permanently deleted, I attempted to reactivate it within that time frame using my old information. However, I keep receiving the message "my account is currently being deactivated." I value my Snapchat account and hope for your assistance in restoring it. Thank you for your help.

Hello, I am facing hacking issues with my Snapchat account. It seems that I have two accounts associated with my name. The older account, thelaureng, has been hacked, and I no longer have access to it. The active account I use is thelaurenguerra, where I haven't encountered any problems. Unfortunately, the person who hacked thelaureng is sending inappropriate content and making concerning requests using that account. I need to disable it promptly to prevent any legal issues since I cannot log in to do it myself. This situation is worrisome, and I am reaching out for assistance in resolving it. Thank you for your prompt attention to this matter. Lauren G.