How do I recover a hacked account on Snapchat?

In a nutshell: If your Snapchat account has been hacked, don't panic. Contact Snapchat Support by filling out a form with your username, email, cell number, and a description of the situation. Start on the Snapchat

Jeff Whelpley is the editor / author responsible for this content.
Apr 9, 2024


If you’re one of the many people who love their Snapchat account, it can be frustrating when you find out you’ve been hacked. It could feel like a significant invasion of privacy. However, you're not the first person to encounter this problem, which means Snapchat representatives are trained in handling such situations. Your part starts with contacting them.

What You'll Need

Internet browser

Snapchat username

Email address associated with your account

Cell phone number

Description of your situation

Get to the Snapchat Support Page

The Snapchat Support Page is the best place to start when you think your Snapchat account has been hacked. It’s easily identifiable by the “Snapchat Support” black, white and yellow banner at the top of the webpage.

How do I recover a hacked account on Snapchat? (Step 1)

Locate the “Shortcuts” Section

Scroll down on the page until you find the “Shortcuts” section.

Find the “My account is compromised” Link

Under the “Shortcuts” section, you’ll see “My account is compromised.” Click on this link.

Review the Selected Options

Clicking on the previous link will automatically take you to the “Snapchat Support > Submit a request” page. The appropriate selections are already prefilled for you. Under “What can we help you with?,” the “I can’t access my account” bubble is selected, and under “Oh no! Tell us more…,” the “I think my account was compromised” bubble is selected.

How do I recover a hacked account on Snapchat? (Step 4)

Read the Corresponding Information

Below the previous section is another section that starts with “My account has been compromised, and I can no longer access it.” Read this information before proceeding.

How do I recover a hacked account on Snapchat? (Step 5)

Find the Form

Scroll down on the same page until you see the blank form to fill out.

Fill Out the Form

Fill in your information in each blank section of the form. This includes your username, email address associated with your Snapchat account, cell number and a description of what happened.

How do I recover a hacked account on Snapchat? (Step 7)

Submit the Information

Once you fill out the form, read over it to make sure it’s accurate and click “Submit.”


As horrible as it is that your Snapchat account was hacked, the company makes it easy to submit your problem to the correct team members who can help you. Send in your request for assistance as soon as you notice the issue so you can get it resolved as soon as possible.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I recover a hacked account on Snapchat?

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Why does GetHuman Write How-to Guides for Snapchat Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Snapchat in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I recover a hacked account on Snapchat? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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