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Snapchat Customer FAQ

Top Answers & How-to Guides

How do I Contact Snapchat Customer Service?

The question we are asked most often is about how to talk to Snapchat customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I recover a hacked account on Snapchat?

If your Snapchat account has been hacked, don't panic. Contact Snapchat Support by filling out a form with your username, email, cell...

How do I recover my Snapchat account?

If you deactivated your Snapchat account, you can reactivate it within 30 days by logging back in using the app. After 30 days, deactivated...
Ask any question you have about Snapchat customer service, get an answer now.

Recent Snapchat Customer Questions

I need help reactivating my snapchat account

To reactivate your Snapchat account, simply log back in with your username and password. If it's been less than 30 days since you deactivated it, all your data should be intact. If you’ve forgotten your password, use the "Forgot your password?" option to reset it.
Asked Jul 16, 2024 3:28 AM

Your previous sign-in attempt could not be completed. Please try again.

This message typically appears if there's an issue with your login credentials or network connection. Verify your username and password, ensure your internet connection is stable, and then try again. If the issue persists, you may need to reset your password.
Asked Jun 23, 2024 8:18 PM

what happens when i click the three dots in the top right corner when i click the add friend icon?

When you click the three dots in the top right corner after selecting the Add Friend icon, you'll see options such as adding friends from your contacts, sharing your username, and an option to open your Snapcode.
Asked Jun 22, 2024 4:22 PM

How do I retrieve a Snapchat from May 23rd 2023

We're sorry, but after a Snapchat message is viewed, it's automatically deleted by Snapchat's servers unless it was saved or screenshot. Once gone, it is irretrievable through the app. Only unopened Snapchats stay accessible for 30 days. For privacy reasons, Snapchat does not save users' Snaps on their servers indefinitely, and it's not possible for users to retrieve sent Snapchats from Snapchat's servers once they're deleted. So, unfortunately, a Snapchat from May 23rd, 2023, could not be retrieved unless it was saved or screenshot at the time.
Asked Jun 17, 2024 2:35 PM

I need to recover my locked account

If your Snapchat account has been locked, try visiting Snapchat's online unlock page. You can do so by visiting https://accounts.snapchat.com/accounts/unlock. Sign in using your account credentials and follow the displayed instructions to unlock your account. If your account remains locked for more than 24 hours, even after attempting to unlock it, then Snapchat may have locked it permanently due to violations of their terms of service. Please respect Snapchat's Community Guidelines moving forward to prevent this from happening again.
Asked Jun 17, 2024 1:36 AM

Help me with my Snapchat customer service issue

Account Recovery

How do I recover a hacked account on Snapchat?

If your Snapchat account has been hacked, don't panic. Contact Snapchat Support by filling out a form with your username, email, cell...

How do I recover my Snapchat account?

If you deactivated your Snapchat account, you can reactivate it within 30 days by logging back in using the app. After 30 days, deactivated...

Technical Issues

Why is my Snapchat not working?

So your Snapchat stopped working? No problem. We've researched the most common issues and came up with the best ways to fix those issues....

Snapstreak

What do I do if my Snapstreak disappeared on Snapchat?

You and your friends work hard to build your Snapstreaks. So what do you do when you lose your streak? Here's how you can report it...

Email Change

Can I change my email address associated with my Snapchat account?

Yes, you can change the email address associated with your Snapchat account. To do this, open the Snapchat app and go to your profile...

Chat Conversation

Is it possible to delete a chat conversation on Snapchat?

Yes, it is possible to delete a chat conversation on Snapchat. To do so, you can simply swipe right on the name of the person you had...

Snap Maps

What are Snap Maps and how do I use them?

Snap Maps is a feature on Snapchat that allows users to see the real-time location of their friends on a map. To use Snap Maps, simply...

Snap Saving

Is it possible to save snaps without sending them?

Yes, it is possible to save snaps without sending them on Snapchat. Snapchat offers a feature called "Memories" that allows users to...

Message Recovery

Can Snapchat messages be recovered after deletion?

No, Snapchat messages cannot be recovered after deletion. Once you delete a message, it is permanently removed from Snapchat's servers...

Snap vs Story

What is the difference between a Snap and a Story on Snapchat?

On Snapchat, a Snap refers to a photo or video that you send to a specific recipient or a select group of friends. These Snaps can On the other hand, a Story is a compilation of photos and videos that can be viewed by all your friends for 24 hours. You can post multiple Snaps to your Story, creating a narrative of your day or an event. Stories can be enhanced with caption text, stickers, filters, and more. Unlike Snaps, Stories are visible to all your friends and can be viewed multiple times within the 24-hour timeframe. In summary, Snaps are private, temporary messages sent to specific individuals, while Stories are public, time-limited compilations of Snaps visible to all your friends....
FAQ Table of Contents

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