How do I recover my Snapchat account?

In a nutshell: If you deactivated your Snapchat account, you can reactivate it within 30 days by logging back in using the app. After 30 days, deactivated accounts cannot be recovered. Temporarily locked accounts can be unlocked by

Jeff Whelpley is the editor / author responsible for this content.
Apr 23, 2024


Did you deactivate a Snapchat account? If it hasn't been 30 days yet, you can still reactivate it by using the app to log back in to your account. Just enter the username of the account you want to recover to successfully reactivate your account. Do note that after 30 days, deactivated accounts will no longer be reactivated. If you want to use Snapchat, your only option is to create another account. For Snapchat users whose accounts are locked out, read this guide if you want to recover your account.

Select Unlock

You can try recovering a temporarily locked-out Snapchat account by logging back in. Enter the account name you want to recover and sign in to Snapchat. When the account is locked, you'll see the Unlock option. Tap on it and read the common reasons why your account may have been locked. Follow the instructions or the rules set by Snapchat to avoid a permanent lockout.

How do I recover my Snapchat account? (Step 1)

Contact the Support Team

If after logging in you see a message that says your account may have been compromised, fill out the form on the Snapchat Support page.

Use this link:

Note that Snapchat only provides support for those with compromised accounts using the form. Include your email address so that Snapchat can get back to you regarding your concern. Also, they may ask for more information to verify your identity.

How do I recover my Snapchat account? (Step 2)

Submit an Appeal

Your account may be locked out (sometimes permanently) when you violate Snapchat's Community Guidelines. However, there may be an option for you to appeal your account lock. You can see the option by logging in to your account. You can start the process by clicking "Appeal Decision" and following the instructions. If it's successful and your account can be reactivated, Snapchat will let you know via email.


Your Snapchat account may be locked out when the system detects suspicious activities in your account or if you violate the rules found in the Community Guidelines. Always adhere to the rules to avoid being locked out. Keep your account safe as well by verifying your email and phone number to reduce suspicious activities. For other issues with your Snapchat account, please contact Customer Support.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I recover my Snapchat account?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Snapchat Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Snapchat in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I recover my Snapchat account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 5 years ago
Updated 3 months ago
Viewed 1,294,123 times
recover account
snapchat phone number
snapchat recover account
snapchat account access
Account Access
Account Access

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!