Wanderu Customer FAQ

We apologize for the inconvenience caused by the cancellation of your bus and the lack of email notification. Sometimes cancellations happen on short notice and emails may be delayed. Please check the status of your travel with the bus operator directly for the most immediate information.

No, the name on the credit or debit card that's used for payment doesn't necessarily have to match the name on the ticket. However, the cardholder must provide their authorization for the use of their card. It's necessary to ensure that all details are entered correctly to avoid issues with booking or payment. Also note, individual bus or train companies may have their own specific policies, so it's best to review their terms and conditions during the booking process to ensure compliance. Please refer to our payment policy for more details.

We're sorry to hear about the unauthorized charge. Unauthorized charges are not typical of Wanderu operations. We advise you to check your Wanderu account for any recent transactions. If there's no record there, we recommend contacting your bank to inquire about the charge. They can provide specific details or possibly reverse it if it's proven to be unauthorized. It's also a good idea to monitor your accounts regularly for any unusual activity.

Unfortunately, Wanderu does not offer a direct phone line or live person contact. All of the ticket purchases and assistance are done online through the Wanderu website or mobile app. If you encounter any issues or have questions, you can email Wanderu customer support or check out the help center on their website. They are very responsive and they handle all inquiries efficiently online to better help manage tickets and provide customer support.

Sure, for booking a bus ticket from New York to Washington DC, visit the Wanderu website or app. Enter your departure city (New York), destination (Washington DC), as well as your preferred date of travel. You will then see a list of available bus schedules from various companies for that route. Compare prices, schedules, and amenities, and select the option that best suits your needs. Click the "book now" button and follow the instructions to complete the transaction. Remember, ticket availability and prices can change frequently, so it's a good idea to book as soon as you've determined your travel plans.