Snapchat Customer Service Issues

I am reaching out regarding my niece who passed away in April [redacted]. Her Snapchat username was Youngnakedsoul. Our family and loved ones have used her account as a way to cope with our grief by messaging her. Recently, we discovered that someone has been logging into her account and reading our messages without posting anything themselves. This has been distressing for us, especially her mother, who is heartbroken to learn of this intrusion. We would like access to her account to retrieve precious memories, including moments with her daughter. We are willing to provide any necessary documentation to prove our relationship to her. Please contact us urgently. Thank you for your assistance. I can be reached at [redacted]. I am her aunt, Abigail Ortiz.

I accidentally sent a Snapchat to someone and need to delete it before they see it. Not being able to edit or delete unopened snaps is a significant issue, especially for users like myself in situations where mistakes can happen due to alcohol consumption. For instance, sending a snap to the wrong person while out at a club can lead to unnecessary drama. Many users, myself included, wish for the ability to undo a message sent in error. This feature would be particularly beneficial for younger users who may face cyberbullying and privacy concerns. Social media platforms like Snapchat should consider adding an option to retract or edit messages post-sending to prevent these unwanted consequences. The current lack of control over sent snaps can have far-reaching impacts on users, especially the younger generation who are growing up in a digital age where mistakes can be instantly broadcasted and shared without recourse. By implementing a feature that allows users to correct their errors, Snapchat could contribute to a more responsible and secure social media environment.

I came across a Snapchat story prompting me to slide up to check who viewed my snaps. I followed the instructions and ended up downloading an app that requested my Snapchat password. I entered my details but couldn't make the payment required, leading me to delete the app. The following day at 3:00 pm, I tried to access my Snapchat and discovered I was locked out for 24 hours. Is there a way to regain access without waiting the full duration? I'm concerned about losing my streaks. I hope for a solution to restore my account promptly rather than waiting the entire 24 hours.

Since August [redacted], my ongoing streak with Snapchat user AlexJ2101 has repeatedly vanished. Initially, I contacted Snapchat support, and they managed to restore it. However, in the last two months, the streak has disappeared multiple times, despite our daily interactions. Snapchat informed me via email that they couldn’t recover our nearly [redacted]-day streak. Despite our consistent daily communication, the timer icon never showed up, and suddenly the streak was gone, leaving us frustrated. While Snapchat offered to restore it as a one-time courtesy, the disappearance wasn’t due to our negligence but seemed to be a recurring bug affecting not just this but other streaks as well. Despite disappearing and reappearing previously, this time a new streak began. My boyfriend and I have cherished this streak since we began dating in [redacted]. Kindly restore this significant streak for us; it holds sentimental value, unlike the others.

I need assistance as my username, thatoneskater, has been compromised. Someone gained access to my account and disabled it. My recovery email, [redacted], has also been hacked. Although I received an email from Snapchat on September 3 regarding a login in Phoenix, Arizona, at 18:20:14 MST, that was me on my current device. I recall the password was DkCygnus2011 at that time. I am unable to log in now and wish to have my account restored. I hope this information is sufficient to verify my identity. Thank you, James Nowak.

I need help accessing my Snapchat account with the username keegantempleton. I recently broke my phone and got a new one, but when I tried to log in, it said my password was invalid. I may have changed it to something complicated, and I no longer have access to the email or phone number associated with the account for the verification code. I really need to retrieve my account as all my pictures are on there. Can someone please assist me in recovering my account?

Hello, I recently moved to the USA from India. I am facing an issue with accessing my Snapchat account as I am unable to receive the verification code on my Indian phone number that is not working in the USA. I need to transfer my number to a USA one to access my old account where I have important data saved. My username is pateltwinkle64. I have my login credentials but need assistance with the verification code dilemma. I would appreciate it if you could help me resolve this situation by transferring my account to my USA number. Thank you for your help, and I hope you can provide a solution to this issue. Your assistance in this matter would be greatly appreciated.

I recently lost a [redacted]-day snapstreak with my boyfriend. Despite reaching out through messages, emails, and tweets to Snapchat support, we only received a response stating that the streak could not be restored without any explanation. We put in a lot of effort to maintain the streak, and it was frustrating that a glitch on 28/09/18 prevented us from sending pictures and there was no timer indicating the streak was ending. Some acquaintances have had their streaks restored without issue, including one person who had two streaks restored in a day, one of which was under [redacted] days. I believe it is unfair that our streak was lost due to circumstances beyond our control and would like it to be restored, given the situation. Thank you for your assistance.

A Snapchat user from my college harassed me via messages and later unfriended me, leading me to report the incident to student services. They instructed me to keep the messages as proof. Unfortunately, when I logged into Snapchat from a different device, the messages suddenly disappeared. Upon returning to my original phone, the messages were also gone. I did not anticipate this issue and did not capture any screenshots. Is there any way to recover these messages or have them restored and sent to me via email? If possible, I can provide you with the usernames involved.

I am frustrated because I lost almost all of my Snapchat streaks after sending snaps on time. The app deleted my streaks except for one with a friend, which doesn't make sense because I sent snaps as usual. I reached out to Snapchat support but received generic instructions on how streaks work, which I already know since I had streaks for over a month. They couldn't restore my streaks, but I care mostly about my streak with @sammysanrios. I want my streaks back, especially with my boyfriend. This issue was not my fault, as I sent the snaps correctly and had not even passed 24 hours.

I have already reached out to you multiple times without any resolution. My Snapchat account has been deactivated, and I discovered I had some private photos on there. It's been approximately 24 to 48 hours, and I still can't log back in despite waiting for an email. I would appreciate it if you could assist me in reactivating my account.

I am currently going through a divorce, and my husband recently suspended my cell phone line, which I have been using for a decade. Consequently, I have been locked out of several accounts because the SMS codes are now being sent to a number that I no longer have access to. I am having trouble accessing my Snapchat account because I am unsure which email I originally used. I believe one of my email addresses associated with the account was [redacted], and my username was brandellakay with the old cell number [redacted]. I now primarily use [redacted] and have a couple of Gmail accounts for my smartphones. My new phone number is [redacted]. You can reach me at this new number or either of my email addresses.

I need help accessing my Snapchat account. Even though I know my ID and password, I can't receive the verification code as it's linked to my old Indian phone number, which is no longer in use since I moved to the USA. I've changed both my phone and number, and can't access the old number for the verification code. Can you assist me in resolving this issue so I can regain access to my account? I really need to use this account, and I'm stuck because of the verification code problem. I appreciate any help you can provide. My Snapchat ID is pateltwinkle64. Thank you in advance for your assistance.

On Sunday night, I faced continuous logouts from my Snapchat account every 20 seconds. After managing to change my password, I was logged out once more. Repeated login attempts failed as it claimed the new password was incorrect. I've had this account since [redacted] and it holds valuable conversations and photos I wish to preserve. Some conversations are with individuals who have passed away. I urgently need my account recovered for access. I previously emailed about this issue but only received an automated response. It is crucial for me to regain access to my account and retrieve the sentimental content stored there.

This morning, I received a text from [redacted] requesting a recovery code, which I mistakenly shared. Consequently, my email was changed to [redacted], and my password was reset as well. Despite attempting to log in using the new password, I am currently locked out of my account. Strangely, the same number contacted my friend, mentioning that they no longer required access to her account. However, I am unable to regain control of my account using the password given to my friend. I am requesting assistance in recovering my account and suspending any associated accounts with this number or email. Thank you.

I am unable to access my Snapchat account, even though I have not violated any of the reasons mentioned on the support website. I value using Snapchat and have been a dedicated user for nearly 2 years. I am very disappointed that I cannot log in as I have a [redacted]-day streak that I do not want to lose. I do not have another [redacted] days to rebuild this streak. I am hoping to have my account reinstated or to receive an explanation as to why it was locked. I assure you that I have not engaged in any inappropriate behavior. I kindly request your assistance in resolving this issue promptly. Thank you for your attention to this matter.

I recently opened my Snapchat only to find that all my saved personal snaps, which hold many memories from months past, had disappeared without a trace. I returned to the app half an hour later, only to discover that every single one had vanished. I am devastated by this loss. There was no prompt or option to back up these photos, leaving me feeling both upset and frustrated. Upon seeking help, I learned that there is no way to recover them if they were not backed up. I was unaware of the need to back them up, hence why I am extremely disappointed and emotional about losing all my precious snaps. I would appreciate understanding why this happened and if there is any way to retrieve my vanished photos.

Last night, when I tried to log into my Snapchat account, I found myself logged out, which hasn't happened in years. I tried my usual password, but it didn't work. When I attempted to reset it using my phone number, I realized that I no longer had the same number on file from when I first created the account. The same issue occurred with my email address; I had been using my student email since high school and couldn't remember any alternative emails. Losing access to my Snapchat account is distressing because it holds so many irreplaceable memories and connections. Since Snapchat is my main social platform, I feel lost and unsure of what steps to take next. Any assistance would be greatly appreciated.

Recently, my grandfather passed away, and it has been extremely difficult for me as we shared a special bond. I have been focused on grieving and supporting my grandmother and mother, who are also deeply affected by our loss. My mother, who has 5 children of her own, has been away at my grandmother's place, leaving me to take care of the kids, attend to household chores, and be a nurturing presence in the family. This responsibility has kept me occupied, and I have not been able to maintain my Snapchat streaks, some of which were close to reaching [redacted]. These streaks are important to me as they help me stay connected with others. I hope to regain them soon and start getting my life back on track.

After moving to California, I purchased a new LG K20 and changed my phone number. The issue arises when the verification codes continue to be sent to my old number, which I no longer have access to due to using my previous school email that is now inactive. Regrettably, I hadn't set up a recovery code beforehand. I am seeking assistance to resolve this matter. My former number was [redacted], now updated to [redacted]. I am willing to provide my login details via email for further assistance in recovering my account, as it holds sentimental photos from a family vacation. Your help in this situation would be greatly appreciated. Thank you for your support.