I just made a phone call to New Zealand and had to pay $* for the call, but I pay for a...

GetHuman2458454's customer service issue with Skype from March 2019

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The issue in GetHuman2458454's own words
I just made a phone call to New Zealand and had to pay $* for the call, but I pay for a Skype international calling plan every month. I had no choice - I needed to make the call. Why was I charged???**Also, I used to just have a plan for calling the U.S., and even though I've switched to an international calling plan (which is more expensive), I am STILL being billed for the U.S. plan. Do I actually need to cancel the former? If so, that is a really inefficient and UN-customer friendly experience. The whole Skype system now with Microsoft is incredibly wonky. It's too bad. **Please advise. Also, I would like my money back for the New Zealand call, and assurance that this isn't going to happen every time. Can you take care of this?**Thanks,**Elizabeth
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Skype

Customer service issue
Reported by GetHuman2458454
Mar 12th, 2019 - 5 mons ago
I have an issue with Skype too
Not resolved
Seen by 2 customers so far
Similar issue to 5729 others
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Timeline
GetHuman2458454 started working on this issue
Mar 12th 2:43am