I can't make a call to my Skype contacts when I use my personal account. It keeps on sa...

GetHuman-knoyfud's customer service issue with Skype from November 2018

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Help with my Skype issue
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The issue in GetHuman-knoyfud's own words
I can't make a call to my Skype contacts when I use my personal account. It keeps on saying "Your connection is too weak. Please try again later." (Skype to Skype calls)**OS: MacOS Mojave**Device: Macbook Pro ****Skype Version: *.**.*.** (Skype says it's the latest version)**I tried using my boss's Skype account on the same computer and I was able to make calls to Australian Phone numbers.**I checked the firewall, Skype is not blocked. I can browse the net, stream netflix with no problems. SpeedTest says Ping is ** ms, Download **.** Mbps, Upload *Mbps. I tried making a call next to my router, same problem. **I can make Skype calls to the same contacts using an Android Phone and an iPhone. I've restarted my router * times, laptop, * times, uninstalled*reinstalled Skype twice.**What else do I need to do to fix this?

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Customer service issue
Reported by GetHuman-knoyfud
Nov 22nd, 2018 - 4 years ago
Not resolved
Seen by 45 customers so far
Similar issue to 3787 others
0 customers following this


GetHuman-knoyfud started working on this issue
Nov 22nd, 2018 1:38am