Please help me, as skype have totally confused me! I had a skype account for years and...

GetHuman1337421's customer service issue with Skype from October 2018

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Help with my Skype issue
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GetHuman1337421's next move: find and follow the right step-by-step guide.
Skype doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1337421 will need to dig through the advice provided by Skype, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1337421 can let us know if they help or not.
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The issue in GetHuman1337421's own words
Please help me, as skype have totally confused me! I had a skype account for years and my name was - jill.gaisford* then one day I tried to get onto skype as usual and 'it' told me to create an account?!*? I am a struggling silver surfer, so I didn't understand why, but I created an account and found that skype had deleted all my contact list. I was FURIOUS and struggled to use skype, but gradually built up a few contacts and a friend told me that they 'found me' under Elise Gaisford. I put money on my 'new account'. Recently I had a message that my account would be closed (or something like that) as I hadn't used it and the money 'frozen'. Thanks to skype messing everything up, I now have * accounts and money on both! Please, please sort this out, so I have one account, with my original contacts, and amalgamate the money, which (through no fault of mine) is in * accounts. I would like to talk to someone, if possible. I definitely would like this sorted out asap please.
GetHuman1337421 did not yet indicate what Skype should do to make this right.
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Skype

Customer service issue
Reported by GetHuman1337421
Oct 13th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 3087 others
0 customers following this
Timeline
GetHuman1337421 started working on this issue
Oct 13th, 2018 10:28am

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