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Shoe Carnival Customer FAQ

Top Answers & How-to Guides

What is Shoe Carnival's Phone Number?

The question we are asked most often is about how to talk to Shoe Carnival customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have a physical store location near me?

Yes, we have physical store locations across the country. At Shoe Carnival, we strive to provide convenient access to our products...
Ask any question you have about Shoe Carnival customer service, get an answer now.
Contact Shoe Carnival customer service

Order Status

How Do I Check My Shoe Carnival Order Status?

Making any online purchase is more convenient than ever and Shoe Carnival also helps make it easier with their website and Shoe Perks...
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Tracking

How do I track my package?

To track your package from Shoe Carnival, you can use the tracking number provided in your shipment confirmation email. Simply enter...
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Return Policy

What is Shoe Carnival's return policy?

Shoe Carnival's return policy allows customers to return unworn merchandise within 60 days of the purchase date for a full refund or...
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How long does it take to process a return?

The return process at Shoe Carnival typically takes about 7-10 business days from the date the return is received at our warehouse....
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Can I return an item purchased online in-store?

Yes, you can return an item purchased online in-store at Shoe Carnival. We understand that sometimes the fit or style may not meet...
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Shipping

Do you offer free shipping?

Yes, Shoe Carnival offers free shipping on orders over $75. When you reach the required minimum purchase amount, your order will qualify...
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Payment Methods

What payment methods are accepted?

Shoe Carnival accepts various payment methods to ensure a convenient shopping experience. We accept major credit and debit cards, including...
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Rewards Program

Do you have a rewards program?

Yes, we have a rewards program called "Shoe Perks" at Shoe Carnival. With Shoe Perks, our loyal customers can enjoy exclusive benefits...
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Order Changes

Can I cancel or change my order after it has been placed?

Yes, it is possible to cancel or change your order after it has been placed at Shoe Carnival. However, it is important to act quickly...
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Gift Cards

Are gift cards available?

Yes, gift cards are available at Shoe Carnival. Our gift cards make the perfect present for any shoe lover. With our wide range of...
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Discounts

Do you offer student or military discounts?

Yes, Shoe Carnival offers student and military discounts. We appreciate the service and dedication of our military personnel and understand...
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Shoe Sizes

What are the different shoe sizes available?

At Shoe Carnival, we offer a wide range of shoe sizes to ensure the perfect fit for everyone. Our extensive collection includes sizes...
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Store Locations

Do you have a physical store location near me?

Yes, we have physical store locations across the country. At Shoe Carnival, we strive to provide convenient access to our products...
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Help me with my Shoe Carnival customer service issue

Ask any question you have about Shoe Carnival customer service. We will do our best to get you answers right away.
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