Fireplace will not light, customer service guy said to move the igniter closer to the h...

GetHuman4609309's customer service issue with Shinerich USA from April 2020

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The issue in GetHuman4609309's own words
Fireplace will not light, customer service guy said to move the igniter closer to the hole. No spark at all comes from the igniter. He said contact you, to have a new one sent, model * is SRGF*****

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Shinerich USA

Customer service issue
Reported by GetHuman4609309
Apr 9th, 2020 - a year ago
Not resolved
Seen by 18 customers so far
Similar issue to 16 others
0 customers following this

Timeline

GetHuman4609309 started working on this issue
Apr 9th, 2020 4:19pm
GetHuman4609309 indicated the issue is not fixed yet.
Apr 9th, 2020 4:20pm
GetHuman4609309 indicated the issue is not fixed yet.
Apr 9th, 2020 4:20pm

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