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Shinerich USA Customer FAQ

Top Answers & How-to Guides

What is Shinerich USA's Phone Number?

The question we are asked most often is about how to talk to Shinerich USA customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Shinerich USA customer service, get an answer now.

Recent Shinerich USA Customer Questions

I have my grill assembled but don't know how to light it

For lighting your Shinerich grill, ensure the propane tank is connected and the grill's gas supply is turned on. Open the lid of the grill to prevent gas buildup. Turn on the burner knobs to the "high" setting, then use a barbecue lighter or long-reach match to ignite the burners. If your grill has an electronic igniter, press the ignition button while keeping the grill lid open. Once lit, adjust the heat as desired, and close the lid after a few moments to maintain heat. Always follow safety precautions while using your grill.
Asked Mar 7, 2025 5:18 PM

how do I get a proper base for my item #170153, modelSRPH33A-XXXX Mosaic propane patio Heater?

We suggest checking the user manual for item #170153, model SRPH33A-XXXX, for specifications on the proper base and installation instructions. Generally, it should have guidelines for achieving stability and safety. Ensure that the base is level and can support the heater's weight to prevent tipping.
Asked Dec 26, 2024 5:20 PM

Help me with my Shinerich USA customer service issue

Customer Relations

Is Shinerich USA environmentally friendly?

Shinerich USA demonstrates a strong commitment to environmental sustainability through eco-friendly practices, use of...

Does Shinerich USA have a warranty on their products?

Shinerich USA does provide warranties for many products, though specifics vary by item. These warranties usually cover defects...

Is there a loyalty program available at Shinerich USA?

Shinerich USA does not specifically have a loyalty program mentioned on their site, but they do run various promotions and...

Product Information

Where are Shinerich USA products manufactured?

Shinerich USA products are mainly produced in China and other capable countries, with a strong focus on quality control. The...

What types of products does Shinerich USA offer?

Shinerich USA offers a variety of products, mainly focusing on household essentials such as cleaning supplies, kitchen items,...

How often does Shinerich USA release new products?

Shinerich USA frequently updates its product line, introducing new items several times a year based on market trends and...

Pricing and Discounts

Are there any discounts available at Shinerich USA?

Shinerich USA frequently offers discounts and promotions that can change depending on the season or specific products. Visiting...

What payment methods are accepted by Shinerich USA?

Shinerich USA generally accepts several payment methods, including major credit cards like Visa and MasterCard, along with...

Does Shinerich USA offer bulk purchasing options?

Shinerich USA generally offers various purchasing options, including bulk purchases that can provide cost savings and efficient...

Order and Shipping

How do I know if a product is in stock at Shinerich USA?

To find out if a product is available at Shinerich USA, visiting their website is recommended, as it often shows real-time...

How can I track my order from Shinerich USA?

To track an order with Shinerich USA, visit their website and find the "Track Order" section. Enter your order number and the...

Does Shinerich USA provide international shipping?

Shinerich USA may offer international shipping, but its availability can depend on various factors such as the destination and...

Can I change my order after it has been placed with Shinerich USA?

Once an order is placed with Shinerich USA, modifying it can be difficult due to quick processing for shipping. Customers...

Returns and Damages

What is the return policy for Shinerich USA?

Shinerich USA's return policy allows product returns within thirty days of purchase, assuming items are in original condition...

What should I do if I receive a damaged product from Shinerich USA?

Upon receiving a damaged product from Shinerich USA, customers should photograph the damage and packaging for evidence. They...
We look to the Shinerich USA issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Shinerich USA issues reported to GetHuman
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