I purchased a heater*ac unit in June, ****. The heater does not work, and has developed...

GetHuman3994614's customer service issue with Sears from November 2019

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The issue in GetHuman3994614's own words
I purchased a heater*ac unit in June, ****. The heater does not work, and has developed a water leak. * times I have been scheduled for service, * days in a row, *am-*pm. Nobody showed up, and did not call me to say they could not come. When I called the customer service *, I was placed on hold indefinitely, and bounced around from one person to another, with no positive results. I am VERY DISPLEASED with this gross lack of service. Please contact me ASAP because the house gets very cold at night. Thank you, Lamont C. O'Neil

GetHuman3994614 did not yet indicate what Sears should do to make this right.

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Sears

Customer service issue
Reported by GetHuman3994614
Nov 25th, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 2383 others
0 customers following this

Timeline

GetHuman3994614 started working on this issue
Nov 25th, 2019 10:33pm
GetHuman3994614 indicated the issue is not fixed yet.
Nov 27th, 2019 1:51am

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