I ordered a storage unit online through Sears on January *th. It was supposed to come i...

GetHuman-brenthcu's customer service issue with Sears from February 2019

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The issue in GetHuman-brenthcu's own words
I ordered a storage unit online through Sears on January *th. It was supposed to come in to Taos New Mexico on January **. I received a text message confirmation that it was there. It was not there. I do not live in Taos, so I had to go back-and-forth three times to figure out what was going on. Apparently it is out of stock. I was not told that, and when I looked online it just said that Sears had fulfilled the order.I was refunded the money today, but not given any other help except that I can get the item for the same price when it comes back in stock. Can I at least get free shipping to my house when it comes back in stock so I don’t have to deal with this bullshit again?
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Sears

Customer service issue
Reported by GetHuman-brenthcu
Feb 16th, 2019 - 8 mons ago
I have an issue with Sears too
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Seen by 2 customers so far
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GetHuman-brenthcu started working on this issue
Feb 16th 10:28pm