Yumn.edu with any questions.**This message is from the mail system at host mta-p*.oit.u...

GetHuman2051511's customer service issue with Sears from January 2019

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Help with my Sears issue

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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman2051511's own words
Yumn.edu with any questions.**This message is from the mail system at host mta-p*.oit.umn.edu.*********@***.com*: host mxa-********.gslb.pphosted.com****.***.***.***** said: *** *.*.* User Unknown (in reply to RCPT TO command)*Reporting-MTA: dns* mta-p*.oit.umn.edu*X-Postfix-Queue-ID: ****BA***X-Postfix-Sender: rfc**** *****@***.com*Arrival-Date: Sun, ** Jan **** **:**:** -**** (CST)*From: Shirley Doyle ******@***.com**Subject: Re: Thank you for chatting with us*Date: January **, **** at *:**:** PM CST**Contrary to what the chat below states: I was NOT able to return the Lands End product to the Sears store at the Mall of America. They told me they NO LONGER accept these returns, since they are in liquidation.**PLEASE UPDATE YOUR INFORMATION that you share with consumers who take the time to ask for help!!!!!!!!****On Jan **, ****, at *:** PM, Online Help Desk ******@***.com* wrote:***Here is a transcript of your last chat with us.*General Information**Chat Start Time*Chat End Time*Chat Duration*Operator*Interaction ID*Jan **, **** **:**:** GMT*Jan **, **** **:**:** GMT***:**:***Shane*INT-sv*appis**-*************-******Shane (**:**:** GMT) : Thank you for choosing (Sears*Kmart). How may I serve you today?**Shirley (**:**:** GMT) : Can I still return an online Lands End purchase to a sears store?*Shane (**:**:** GMT) : Let me check and help you with the details.*Shane (**:**:** GMT) : can you help me with the order number please?*Shirley (**:**:** GMT) : *******-**Shane (**:**:** GMT) : Just to confirm, have you placed order in online or store?*Shirley (**:**:** GMT) : i placed it online, received it, and want to return it*Shane (**:**:** GMT) : Thank you for confirming!*Shane (**:**:** GMT) : Please allow me two minutes here.*Shane (**:**:** GMT) : Can I have the phone* to look up the order please?*Because ********-* does not help.*Shane (**:**:** GMT) : Our order * starts with * or * and it will be * digit. *Shirley (**:**:** GMT) : ***-***-****Shane (**:**:** GMT) : You placed the order on Lends End online website.*Shane (**:**:** GMT) : Is that correct?*Shirley (**:**:** GMT) : I placed this online at LAndsEnd.com That is the order number I have!*Shirley (**:**:** GMT) : yes*Shane (**:**:** GMT) : Thank you for confirmation. *Shane (**:**:** GMT) : Can return the item to Sears store where we have Lends End department. *Shane (**:**:** GMT) : Can I have the zip code to check the nearest store?*Shirley (**:**:** GMT) : ******Shane (**:**:** GMT) : Thank you.*Shane (**:**:** GMT) : I see nearest store we have:*Mall Of America **** *** N E Court Bloomington, MN ***** (***) ***-*** Hours: Mon: **:** am - *:** pm Tue: **:** am - *:** pm Wed: **:** am - *:** pm Thu: **:** am - *:** pm Fri: **:** am - *:** pm Sat: **:** am - *:** pm Sun: **:** am - *:** pm.***Shane (**:**:** GMT) : Mall has Lends end store.*Shane (**:**:** GMT) : Also I see Lends End has other own outlet.*Shane (**:**:** GMT) : Lands' End Outlet *** W **th Street Richfield MN ***** ****-***-****Shane (**:**:** GMT) : You can return the item in this sears store Mall Of America.*Shirley (**:**:** GMT) : OK thank you*Shane (**:**:** GMT) : You are welcome.*Auto-Generated Message (**:**:** GMT) : Visitor has requested for email transcript. The email will be automatically sent after the interaction is wrapped up.*Shane (**:**:** GMT) : Was this information helpful?*Shirley (**:**:** GMT) : yep - bye*Shane (**:**:** GMT) : Thank you.*Shane (**:**:** GMT) : Please chat back with us if you are facing any queries. We are always here to help you.

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Sears

Customer service issue
Reported by GetHuman2051511
Jan 27th, 2019 - 2 years ago
Fixed
Seen by 1 customer so far
Similar issue to 2798 others
0 customers following this
Items needed
Account name
Account address
Account email
Account phone number
Order number
Order date

Timeline

GetHuman2051511 started working on this issue
Jan 27th, 2019 10:16pm
GetHuman2051511 confirmed the issue is fixed. Hooray!
Jan 27th, 2019 10:16pm