I purchased a Craftsman worklight on December *, ****. When I opened the package last w...

GetHuman-haulnhya's customer service issue with Sears from January 2019

3 views
 | 
2689 similar
 | 
0 following
Help with my Sears issue
Did we steer you to the right help?
Waiting to see if GetHuman-haulnhya got the right customer help using our suggestion.
First: share to improve GetHuman-haulnhya's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-haulnhya may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
Tip from another customer
The best way to submit a complaint is actually submitting the issue or complaint to the Better Business Bureau. You can also submit the issue to the local Manager.
The issue in GetHuman-haulnhya's own words
I purchased a Craftsman worklight on December *, ****. When I opened the package last week, the on button would not turn on. I returned the light tonight, with my receipt, to exchange it for the exact same light. I was told by the cashier I needed to pay an additional $*.** due to the fact I had used rewards with my prior purchase. This makes NO SENSE. I should have been able to make a straight across exchange due to the defective product I originally purchased. I am requesting my $*.** be returned. I look forward to your reply. Sincerely, *Doug Hyatt***** Swan Avenue*Yakima, WA ******(***) ***-**** - please leave a message if I don't answer.
GetHuman-haulnhya did not yet indicate what Sears should do to make this right.
I have an issue with Sears too
How GetHuman-haulnhya fixed the problem
We are waiting for GetHuman-haulnhya to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Sears's attention and get better help faster. Tap below to get started.
Having Sears issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Sears email you?
This email address isn't valid
Follow this issue
See how GetHuman-haulnhya fixes it.
This email address isn't valid

Sears

Customer service issue
Reported by GetHuman-haulnhya
Jan 15th, 2019 - a mon ago
I have an issue with Sears too
Not resolved
Seen by 3 customers so far
Similar issue to 2689 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-haulnhya started working on this issue
Jan 15th 2:06am