I purchased a Craftsman worklight on December *, ****. When I opened the package last w...

GetHuman-haulnhya's customer service issue with Sears from January 2019

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The issue in GetHuman-haulnhya's own words
I purchased a Craftsman worklight on December *, ****. When I opened the package last week, the on button would not turn on. I returned the light tonight, with my receipt, to exchange it for the exact same light. I was told by the cashier I needed to pay an additional $*.** due to the fact I had used rewards with my prior purchase. This makes NO SENSE. I should have been able to make a straight across exchange due to the defective product I originally purchased. I am requesting my $*.** be returned. I look forward to your reply. Sincerely, *Doug Hyatt***** Swan Avenue*Yakima, WA ******(***) ***-**** - please leave a message if I don't answer.
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Customer service issue
Reported by GetHuman-haulnhya
Jan 15th, 2019 - a mon ago
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GetHuman-haulnhya started working on this issue
Jan 15th 2:06am