I purchased a Samsung dryer at Sears columbia Md . I paid for it on October **th, i di...

GetHuman-brit_bak's customer service issue with Sears from January 2019

1 view
2687 similar
0 following
Help with my Sears issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Sears help.
First: share to improve GetHuman-brit_bak's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-brit_bak may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
Tip from another customer
Depending on the installation type you should call into Sears to change, edit or make an installation. You can call (800) 497-4402
The issue in GetHuman-brit_bak's own words
I purchased a Samsung dryer at Sears columbia Md . I paid for it on October **th, i did not receive it till November **th . After it was delivered it starting making a terrible noise, i called Sears they sent a Samsung repair man out he said it could not be repaired, he pulled the machine out and there was a huge dent in the back which was rubbing against the drum . I contacted Sears and they required a Sears appointed repair man come out . They showed and said that it could be repaired and u should calk Sears . I called them and they insisted that another repairman come out to look at the machine. He showed up and refused to look at it as he said , i told you it cannot be repaired call Sears that was today . SEARS IS REFUSING TO REPLACE MY MACHINE. My ref* is *******. My name is Alison Pead ***- *** ****. I will be taking this further, contacting my lawyer and * on your side. I have purchased a lot of appliances from your company but i will publish this terrible service. I purchased an $*** machine, i cannot use . All i did was purchase an appliance from what i thought was a reputable company but now i am out $*** and a dryer . Sincerely disgusted with Sears
GetHuman-brit_bak did not yet indicate what Sears should do to make this right.
I have an issue with Sears too
How GetHuman-brit_bak fixed the problem
We are waiting for GetHuman-brit_bak to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Sears's attention and get better help faster. Tap below to get started.
Having Sears issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Sears email you?
This email address isn't valid
Follow this issue
See how GetHuman-brit_bak fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-brit_bak
Jan 15th, 2019 - a mon ago
I have an issue with Sears too
Not resolved
Seen by 1 customer so far
Similar issue to 2687 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-brit_bak started working on this issue
Jan 15th 12:30am