I purchased a Samsung dryer at Sears columbia Md . I paid for it on October **th, i di...

GetHuman-brit_bak's customer service issue with Sears from January 2019

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I purchased a Samsung dryer at Sears columbia Md . I paid for it on October **th, i did not receive it till November **th . After it was delivered it starting making a terrible noise, i called Sears they sent a Samsung repair man out he said it could not be repaired, he pulled the machine out and there was a huge dent in the back which was rubbing against the drum . I contacted Sears and they required a Sears appointed repair man come out . They showed and said that it could be repaired and u should calk Sears . I called them and they insisted that another repairman come out to look at the machine. He showed up and refused to look at it as he said , i told you it cannot be repaired call Sears that was today . SEARS IS REFUSING TO REPLACE MY MACHINE. My ref* is *******. My name is Alison Pead ***- *** ****. I will be taking this further, contacting my lawyer and * on your side. I have purchased a lot of appliances from your company but i will publish this terrible service. I purchased an $*** machine, i cannot use . All i did was purchase an appliance from what i thought was a reputable company but now i am out $*** and a dryer . Sincerely disgusted with Sears
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Sears

Customer service issue
Reported by GetHuman-brit_bak
Jan 15th, 2019 - a mon ago
I have an issue with Sears too
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GetHuman-brit_bak started working on this issue
Jan 15th 12:30am