I purchased a mattress around the middle of May because the old one was giving me back...
GetHuman990257's customer service issue with Sears from August 2018
Help with my Sears issue
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Before contacting them, items GetHuman990257 may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman990257's own words
I purchased a mattress around the middle of May because the old one was giving me back pain. The new mattress didn't help, but according to your return policy you have to use it for at least ** days before you can return it, so I kept waiting to see if I could get used to it. A couple of weeks ago I tried to set up a return, but the person on the phone told me that I had only ** days to do it and it was already too late, that I could not return it anymore. I thought I had misunderstood, but when I went back to your website a few days ago and read again your return policy, it clearly says you have from ** to *** days to make a mattress return. So, who is right? And if I can return it, how can I do it?
GetHuman990257 did not yet indicate what Sears should do to make this right.
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