I just got off the line with a Ryan - Made appt for Water Softener problem - was told c...

GetHuman-ldsands's customer service issue with Sears from July 2018

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The issue in GetHuman-ldsands's own words
I just got off the line with a Ryan - Made appt for Water Softener problem - was told charge would be $**-$** for tech to come out - the Appt confirmation says $**.** - please make right!*Lyle Sands ***-***-****
Was quoted $**-** for initial service call - by Agent Ryan - he couldn't do anything. Talked to another agent - his name was John - spoke English (a ray of hope? ) and he rudely switched me to Maintenance Agreement Dept - I had no thought of wanting to talk with them but he didn't care - without warning, left me, put me in cue for that Dept. Spoke to agent there asked for Supervisor - Supervisor came on - very nice but could not change quote - It was $**.** and that was it! She offered me a **% discount coupon for any repairs. So, So, ridiculous, a Corp as big as Sears could not make a $** adjustment!! BEWARE!!*that a big Corp like Sears could not make a $** adjustment on Service Charge
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Sears

Water Softener
Customer service issue
Reported by GetHuman-ldsands
Jul 23rd, 2018 - 10 mons ago
I have an issue with Sears too
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Seen by 7 customers so far
Similar issue to 879 others
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GetHuman-ldsands started working on this issue
Jul 23rd, 2018 6:37pm
GetHuman-ldsands indicated the issue is not fixed yet.
Jul 23rd, 2018 7:44pm
GetHuman-ldsands indicated the issue is not fixed yet.
Jul 23rd, 2018 8:11pm
GetHuman-ldsands indicated the issue is not fixed yet.
Jul 23rd, 2018 8:13pm
GetHuman-ldsands confirmed the issue is fixed. Hooray!
Jul 24th, 2018 8:56pm