On or about June *, **** I contacted Sears Live Chat to report that I had received the...

GetHuman844262's customer service issue with Sears from July 2018

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The issue in GetHuman844262's own words
On or about June *, **** I contacted Sears Live Chat to report that I had received the wrong part for my Kenmore Elite Oasis Washing Machine, Model ****.**** in the mail. I received a "Cap" W******** and the other number on the packing is WPW********. I had spoken over the phone to a Sears customer service person when I ordered the part and I clearly described the part I wanted as the "Washer Fabric Softener Dispenser Cup, Part * *******.." My order * was K******. When I live chatted with a Sears Technician around June *th I told him I wanted to return mail the Cap, Part *W******** and he said Customer Service would email me a mailing label to return mail it to Sears so I could receive my funds credited (parts and mailing was about $**.**). I have not received the mailing label yet. Please email me the label so I can get the credit. PS - I was told by the Sears Tech that the part I wanted was discontinued and I could try to get one from a local parts store, so I don't need to order one from Sears. *Michael Auton****.***.****

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Sears

Customer service issue
Reported by GetHuman844262
Jul 2nd, 2018 - 3 years ago
Fixed
Seen by 4 customers so far
Similar issue to 681 others
0 customers following this
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Timeline

GetHuman844262 started working on this issue
Jul 2nd, 2018 11:53pm
GetHuman844262 indicated the issue is not fixed yet.
Jul 10th, 2018 4:35pm

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