I spoke with Sears Manager Sally Rodriguez on ** June regarding canceling my refrigerat...

GetHuman843093's customer service issue with Sears from July 2018

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I spoke with Sears Manager Sally Rodriguez on ** June regarding canceling my refrigerator order because it was not delivered on time as promised. Sally Rodriguez is the manager at the Sears in the Rolling Oaks Malls, San Antonio, TX. I was assured that the cancelation was escalated and that I should receive my refund in *-* business days. On June **th I contacted Sally again. This time she told me that the refund would take *-** business days. It is now * July and I still have not received the money back for the refrigerator that was canceled.
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Sears

Customer service issue
Reported by GetHuman843093
Jul 2nd, 2018 - 10 mons ago
I have an issue with Sears too
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Seen by 2 customers so far
Similar issue to 673 others
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GetHuman843093 started working on this issue
Jul 2nd, 2018 7:22pm